Difference between revisions of "Draft: RN/AgentWorkspace/100.0.002.0161"
From Genesys Documentation
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|ComponentId=acaca529-aedd-4820-8557-4966ab8490db | |ComponentId=acaca529-aedd-4820-8557-4966ab8490db | ||
|JQL=labels = wwe-january-23 ORDER BY created DESC | |JQL=labels = wwe-january-23 ORDER BY created DESC | ||
| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 | + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 |
|ReleaseDate=2023-01-19 | |ReleaseDate=2023-01-19 | ||
| − | |||
|Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. | |Highlight=Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. | ||
}} | }} | ||
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|LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. | |LocalContent=Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. | ||
| − | '''For Private Edition''', the segmentation color is now displayed correctly in the top border of toasts as specified in the '''interaction.case-data.frame-color''' option even if the '''toast.case-data.format-business-attribute''' option is targeting a non-existing business attribute object or an existing business attribute object with no values. | + | <!-- For PE release -->'''For Private Edition''', the segmentation color is now displayed correctly in the top border of toasts as specified in the '''interaction.case-data.frame-color''' option even if the '''toast.case-data.format-business-attribute''' option is targeting a non-existing business attribute object or an existing business attribute object with no values.--> |
}} | }} | ||
{{Issue | {{Issue | ||
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|LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation. | |LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation. | ||
| − | '''For Private Edition''', use the '''outbound.call-result-values''' option to configure Call Results. | + | <!-- For PE release -->'''For Private Edition''', use the '''outbound.call-result-values''' option to configure Call Results.--> |
}} | }} | ||
{{Issue | {{Issue | ||
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|LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature. | |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature. | ||
| − | '''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the '''Agent''' or '''Agent Group Annex''' to enable this feature. Contact your Genesys Representative to get more details about this option. | + | <!-- For PE release -->'''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the '''Agent''' or '''Agent Group Annex''' to enable this feature. Contact your Genesys Representative to get more details about this option.--> |
}} | }} | ||
Revision as of 09:15, January 20, 2023
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.002.0161 (Change release number) |
| Release Type | |
| Highlight | Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2023-01-19 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-january-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
No results