Difference between revisions of "Draft: RN/AgentWorkspace/100.0.002.0161"
From Genesys Documentation
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|TicketNumber=WWE-2126 | |TicketNumber=WWE-2126 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 | ||
|Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior. | |Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior. | ||
|LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing '''answer''' or '''auto-answer''' call operations. To enable this feature, contact your Genesys Representative. | |LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing '''answer''' or '''auto-answer''' call operations. To enable this feature, contact your Genesys Representative. | ||
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|TicketNumber=WWE-2018 | |TicketNumber=WWE-2018 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 | ||
|Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results | |Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results | ||
|LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation | |LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation | ||
Revision as of 09:16, January 13, 2023
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 100.0.002.0161 (Change release number) |
| Release Type | |
| Highlight | Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2023-01-17 |
| Private Edition Release Date | 2023-01-17 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-january-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
No results