Difference between revisions of "Draft: RN/AgentWorkspace/100.0.002.0161"
From Genesys Documentation
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|LocalContent=Agent Desktop now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color - for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. | |LocalContent=Agent Desktop now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color - for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. | ||
| − | '''For Private Edition''', the '''toast.case-data.format-business-attribute''' option (targeting a non existing business attribute object or an existing business attribute object with no values) now correctly displays the color | + | '''For Private Edition''', the '''toast.case-data.format-business-attribute''' option (targeting a non existing business attribute object or an existing business attribute object with no values) now correctly displays the color of its top border based on the segmentation color. |
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior. | |Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior. | ||
| − | |LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing answer or auto-answer call operations. To enable this feature, contact your Genesys Representative. | + | |LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing '''answer''' or '''auto-answer''' call operations. To enable this feature, contact your Genesys Representative. |
| − | Previously, if a user with PSTN device answered or auto-answered a call from Agent Workspace, a warning message was displayed. | + | Previously, if a user with the PSTN device '''answered''' or '''auto-answered''' a call from Agent Workspace, a warning message was displayed. |
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results | |Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results | ||
| − | |LocalContent=Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation | + | |LocalContent=Agent Workspace now supports all '''Call Results''' from Outbound Contact Server (OCS). For a complete list of '''Call Results''', see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation |
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature. | |Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature. | ||
| − | |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature. | + | |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the '''Chat Interaction''' toolbar. Contact your Genesys Representative to enable this feature. |
| − | '''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the Agent or Agent Group Annex to enable this feature. | + | '''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the '''Agent''' or '''Agent Group Annex''' to enable this feature. |
}} | }} | ||
Revision as of 14:46, January 12, 2023
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 100.0.002.0161 (Change release number) |
| Release Type | |
| Highlight | |
| Boilerplate(s) Used | |
| Release Date | 2023-01-17 |
| Private Edition Release Date | 2023-01-17 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-january-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
No results