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| | + | {{ComponentRN |
| | + | |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |
| | + | |JQL=labels = wwe-january-23 ORDER BY created DESC |
| | + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a |
| | + | |ReleaseDate=2023-01-17 |
| | + | |PrivateEditionReleaseDate=2023-01-17 |
| | + | }} |
| | + | {{Issue |
| | + | |TicketNumber=WWE-2247 |
| | + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 |
| | + | |Content=[WWE][AWS][Azure]The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled.[Private]:[Approved Text]: The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled. |
| | + | |LocalContent=The '''End call''' button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as '''Done'''. Previously, in such scenarios, the '''End Call''' button was disabled. |
| | + | }} |
| | + | {{Issue |
| | + | |TicketNumber=WWE-2214 |
| | + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 |
| | + | |Content=[WWE][AWS][Azure]:Agent Desktop {color:#bf2600}now correctly displays{color} the segmentation color in interaction toast even if {color:#bf2600}there is {color}no specified Toast Data. -This can be- {color:#bf2600}You can set {color}the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:{color:#bf2600}The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.{color} |
| | + | |LocalContent=Agent Desktop now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color - for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. |
| | | | |
| | + | '''For Private Edition''', the '''toast.case-data.format-business-attribute''' option (targeting a non existing business attribute object or an existing business attribute object with no values) now correctly displays the color `of its top border based on the segmentation color. |
| | + | }} |
| | + | {{Issue |
| | + | |TicketNumber=WWE-2155 |
| | + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 |
| | + | |Content=[WWE][AWS][Azure]:For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu.[Private]:[Approved text]: For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu. |
| | + | |LocalContent=For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the '''Party Action''' menu. |
| | + | }} |
| | + | {{Issue |
| | + | |TicketNumber=WWE-2126 |
| | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
| | + | |Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior. |
| | + | |LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing answer or auto-answer call operations. To enable this feature, contact your Genesys Representative. |
| | | | |
| − | {{ComponentRN|ComponentId=acaca529-aedd-4820-8557-4966ab8490db|JQL=labels = wwe-january-23 ORDER BY created DESC|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNumber=WWE-2247|Content=[WWE][AWS][Azure]The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled.[Private]:[Approved Text]: The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled.|LocalContent=[WWE][AWS][Azure]The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled.[Private]:[Approved Text]: The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled.|LastUpdated=January 10, 2023 3:25 AM|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Task|TicketNumber=WWE-2214|Content=[WWE][AWS][Azure]:Agent Desktop {color:#bf2600}now correctly displays{color} the segmentation color in interaction toast even if {color:#bf2600}there is {color}no specified Toast Data. -This can be- {color:#bf2600}You can set {color}the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:{color:#bf2600}The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.{color}|LocalContent=[WWE][AWS][Azure]:Agent Desktop {color:#bf2600}now correctly displays{color} the segmentation color in interaction toast even if {color:#bf2600}there is {color}no specified Toast Data. -This can be- {color:#bf2600}You can set {color}the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:{color:#bf2600}The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.{color}|LastUpdated=January 12, 2023 5:19 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Defect|TicketNumber=WWE-2155|Content=[WWE][AWS][Azure]:For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu.[Private]:[Approved text]: For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu.|LocalContent=[WWE][AWS][Azure]:For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu.[Private]:[Approved text]: For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu.|LastUpdated=January 10, 2023 12:03 AM|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}{{Issue|JiraType=Improvement|TicketNumber=WWE-2126|Content=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior.|LocalContent=[WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior.|LastUpdated=January 12, 2023 5:35 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Epic|TicketNumber=WWE-2018|Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results|https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results|smart-link]. Contact your Genesys Representative if you want to adjust the presented list.[Private]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS) through the option *outbound.call-result-values*. For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results|https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results|smart-link] .|LocalContent=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results|https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results|smart-link]. Contact your Genesys Representative if you want to adjust the presented list.[Private]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS) through the option *outbound.call-result-values*. For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results|https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results|smart-link] .|LastUpdated=January 11, 2023 2:52 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}{{Issue|JiraType=Epic|TicketNumber=WWE-1768|Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature.|LocalContent=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature.|LastUpdated=January 12, 2023 5:13 AM|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72}}
| + | Previously, if a user with PSTN device answered or auto-answered a call from Agent Workspace, a warning message was displayed. |
| | + | }} |
| | + | {{Issue |
| | + | |TicketNumber=WWE-2018 |
| | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
| | + | |Content=[WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results |
| | + | |LocalContent=Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results Outbound Contact] documentation |
| | + | }} |
| | + | {{Issue |
| | + | |TicketNumber=WWE-1768 |
| | + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 |
| | + | |Content=_[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature. |
| | + | |LocalContent=Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature. |
| | + | |
| | + | '''For Private Edition''', use the '''chat-nexus.interaction-bar.tooltip-enabled''' option in the Agent or Agent Group Annex to enable this feature. |
| | + | }} |
This is a draft page; it has not yet been published.
