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| − | {{Article
| + | #REDIRECT [[https://google.com]] |
| − | |Standalone=Yes
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| − | |DisplayName={{MINTYDOCSPRODUCT}} - Salesforce Lightning integration
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| − | |Context=Integrate {{MintyDocsProduct}} in Salesforce Lightning so that agents can view customer journey data.
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| − | |ComingSoon=Yes
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| − | |Platform=GenesysCloud
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| − | |Section={{Section
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| − | |sectionHeading=Configuration options
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| − | |anchor=ConfigurationOptions
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| − | |alignment=Vertical
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| − | |structuredtext=An administrator can configure Salesforce Lightning Experience to display the customer journey data in one of the following places:
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| − | * The Customer Journey utility bar
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| − | * A record details page
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| − | * A custom page
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| − | === Customer Journey utility bar ===
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| − | [[File:Customer journey utility sf.png]] | |
| − | | |
| − | === Record details page ===
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| − | [[File:Customer journey embedded record sf.png]]
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| − | | |
| − | === Custom page ===
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| − | [[File:Customer journey lightning page sf.png]]
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| − | For more information about the Salesforce Lightning integration, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients].
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| − | |Status=No
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| − | }}{{Section
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| − | |sectionHeading=Agent view
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| − | |anchor=AgentView
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| − | |alignment=Vertical
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| − | |structuredtext=Agents using Salesforce Lightning can see a customer's journey context information when the Genesys Predictive Engagement component is enabled.
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| − | | |
| − | '''Pending: Image of the component'''
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| − | For more information about the journey context data that appears, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}}.
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| − | | |
| − | For more information about the Salesforce Lightning integration, see [https://help.mypurecloud.com/articles/customer-journey-in-the-genesys-cloud-embedded-clients/ Customer journey in the Genesys Cloud embedded clients].
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| − | | |
| − | For more information on the Salesforce Lightning integration, see <LINK TO AMY'S CONFIG DOC>.
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| − | |Status=No
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| − | }}
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| − | |urlname=GPESFLightning
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| − | |product=Draft:ATC
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| − | }}
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