Difference between revisions of "Draft: RN/DigitalChannels/100.0.129.0000"
From Genesys Documentation
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|TicketNumber=NEXUS-9349 | |TicketNumber=NEXUS-9349 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |LocalContent=Digital Channels now supports a new asynchronous chat mode that, when configured, continues the chat interaction routing even if the customer leaves the chat interaction. This feature is available for select customers in Genesys Multicloud CX. To enable this feature, please contact Genesys representative. | + | |LocalContent=Digital Channels now supports a new asynchronous chat mode that, when configured, continues the chat interaction routing even if the customer leaves the chat interaction. This feature is available for select customers in Genesys Multicloud CX. To enable this feature, please contact Genesys representative. (NEXUS-9691) |
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|LocalContent=Administrators can now configure the contact subscriptions for agents on specific channels. User data can also override the configuration of subscriptions in a particular chat session. | |LocalContent=Administrators can now configure the contact subscriptions for agents on specific channels. User data can also override the configuration of subscriptions in a particular chat session. | ||
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{{Issue | {{Issue | ||
|TicketNumber=NEXUS-9952 | |TicketNumber=NEXUS-9952 | ||
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| + | |LocalContent=When an agent sends an image to a customer with file name that contains non-latin symbols, the image is not delivered. | ||
| + | <br /> | ||
| + | '''Workaround:''' Rename the image file names with only Latin symbols. | ||
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Revision as of 09:30, October 3, 2022
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Mixed mode |
| Release Number | 100.0.129.0000 (Change release number) |
| Release Type | |
| Highlight | Agents can now hide, unhide, and delete comments in Facebook public social interactions. |
| Boilerplate(s) Used | |
| Release Date | 2022-10-05 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | 2022-10-05 |
| Private Edition Containers List | |
| JQL | project = NEXUS AND (labels in (nexus-2022-09-09, "SPR-9/9") OR fixVersion in (100.0.129)) AND labels in (RN) ORDER BY priority DESC, updated DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
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