Difference between revisions of "RN/DigitalChannels/100.0.127.4797"
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|LocalContent=Starting with this release, Digital Channels has stopped supporting the Internet Explorer 11 browser (EOL). | |LocalContent=Starting with this release, Digital Channels has stopped supporting the Internet Explorer 11 browser (EOL). | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-9824 | ||
| + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |Content=Bug Fix: Nexus now reduct the sensitive data from typing notifications that are stored in UCS/UCSX in chat transcripts.Breaking change: Nexus now applies HISTORY scope privacy rules to the data returned to the Designer application to send a chat transcript. The scope of the rules applied can be changed via the tenant configuration option (privacy/{{consumerAPIScope, possible values NONE, HISTORY (default), AGENT}}).New Functionality: New tenant option privacy/{{storeTypingEventsInUCS}} has been added that can prevent Nexus to store TypingStarted/TypingStopped events into UCS transaction history. By default option is set to true. To omit to store TypingStarted/TypingStopped events you need to set it to false.New Functionality: New tenant option privacy/{{disableTypingPreview }}has been added that can disable typing preview functionality for a chat. When disabled nexus will ignore typing preview text and will not show it to an agent or store it in the chat transcript. By default: typing preview is enabled | ||
| + | |LocalContent=Digital Channels now masks the PII (Personal Identifiable Information) data in typing notifications in chat transcripts. Previously, the PII was partially masked. | ||
| + | |||
| + | Digital Channels now provides an option to apply the privacy rules scope of HISTORY to the chat transcript returned to the Designer. The tenant configuration option is accessible at '''privacy/consumerAPIScope''' with values such as NONE, HISTORY (default), and AGENT and allows you to modify the scope of the privacy rules that are applied. | ||
| + | |||
| + | PII data may also be exposed in Typing Events and Typing Preview displayed to the agent. Digital Channels now supports the following new tenant options to control this: | ||
| + | |||
| + | *'''privacy/storeTypingEventsInUCS''' to prevent Digital Channels to store TypingStarted/TypingStopped events into the UCS transaction history. The default option is <tt>true</tt>. To avoid storing the TypingStarted/TypingStopped events, set the option as <tt>false</tt>. | ||
| + | |||
| + | *'''privacy/disableTypingPreview''' to disable typing preview functionality for a chat. When disabled, Digital Channels ignores the typing preview text and does not show it to an agent or store it in the chat transcript. By default, the typing preview is enabled. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-9825 | ||
| + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |LocalContent=Digital Channels now provides an option to apply the privacy rules scope of HISTORY for the data returned to the SpeechMiner. The tenant configuration option is accessible at '''privacy/historyAPIScope''' with values such as NONE, HISTORY (default), and AGENT and allows you to modify the scope of the privacy rules that are applied. | ||
}} | }} | ||
Revision as of 06:15, September 16, 2022
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Mixed mode |
| Release Number | 100.0.127.4797 (Change release number) |
| Release Type | |
| Highlight | Agents will now see a warning message for interactions on unassigned digital channels. |
| Boilerplate(s) Used | |
| Release Date | 2022-09-15 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | 2022-09-15 |
| Private Edition Containers List | |
| JQL | Issue in (NEXUS-9717) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| NEXUS-9717 | New | Agents will now see a warning message on the Conversation and Communication tabs when in... | |
| NEXUS-9561 | New | Starting with this release, Digital Channels has stopped supporting the Internet Explorer 11 browser... |
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