Difference between revisions of "Draft: RN/DigitalChannels/100.0.129.0000"
From Genesys Documentation
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|ReleaseDate=2022-09-28 | |ReleaseDate=2022-09-28 | ||
|MixedModeReleaseDate=2022-09-28 | |MixedModeReleaseDate=2022-09-28 | ||
| − | |Highlight=Agents can now | + | |Highlight=Agents can now hide, unhide, and delete comments in Facebook public social interactions. |
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=NEXUS-8795 | |TicketNumber=NEXUS-8795 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |LocalContent= | + | |LocalContent=Agents can now hide, unhide, and delete user comments in Facebook public social interactions. Agents can also unhide or restore the original comments that were hidden or deleted. |
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=NEXUS-9349 | |TicketNumber=NEXUS-9349 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |LocalContent=Digital Channels now supports a new asynchronous chat mode that, when configured, | + | |LocalContent=Digital Channels now supports a new asynchronous chat mode that, when configured, continues the chat interaction routing even if the customer leaves the chat interaction. |
| + | |||
| + | This feature is available for select customers in Genesys Multicloud CX. To enable this feature, please contact Genesys representative. | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=NEXUS-9693 | |TicketNumber=NEXUS-9693 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |LocalContent= | + | |LocalContent=Administrators can now configure the contact subscriptions for agents on specific channels. User date can also override the configuration of subscriptions in a particular chat session. |
}} | }} | ||
Revision as of 04:15, September 15, 2022
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Mixed mode |
| Release Number | 100.0.129.0000 (Change release number) |
| Release Type | |
| Highlight | Agents can now hide, unhide, and delete comments in Facebook public social interactions. |
| Boilerplate(s) Used | |
| Release Date | 2022-09-28 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | 2022-09-28 |
| Private Edition Containers List | |
| JQL | project = NEXUS AND (labels in (nexus-2022-09-09, "SPR-9/9") OR fixVersion in (100.0.129)) AND labels in (RN) ORDER BY priority DESC, updated DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
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