Difference between revisions of "RN/Recording QM and Interaction Analytics/8.5.512.26"
From Genesys Documentation
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|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | ||
|ReleaseDate=2022-03-17 | |ReleaseDate=2022-03-17 | ||
| + | |Highlight=Support for processing of digital chat interactions.<br /> | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|LocalContent=You can now select an evaluation session by selecting the check box corresponding to that session. Previously, there was an issue in selecting the check box. | |LocalContent=You can now select an evaluation session by selecting the check box corresponding to that session. Previously, there was an issue in selecting the check box. | ||
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{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|LocalContent=The interactions search now returns all the records matching the search criteria and does not default to a limit of 10,000 records. Previously, with upgrade to Elasticsearch 7, the interactions search result was limited to 10,000 records, even if the search criteria had more than 10,000 interactions. | |LocalContent=The interactions search now returns all the records matching the search criteria and does not default to a limit of 10,000 records. Previously, with upgrade to Elasticsearch 7, the interactions search result was limited to 10,000 records, even if the search criteria had more than 10,000 interactions. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WFOAZURE-979 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=SpeechMiner now supports processing of digital chat interactions. You can now filter, evaluate, and create a report for the chat interactions. | ||
| + | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REC|version=Current|manual=User|display text=Genesys Recording, Quality Management, and Speech Analytics User's Guide}} | ||
}} | }} | ||
Latest revision as of 07:50, September 1, 2022
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.26 (Change release number) |
| Release Type | |
| Highlight | Support for processing of digital chat interactions. |
| Boilerplate(s) Used | |
| Release Date | 2022-03-17 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issuekey in (WFOAZURE-979) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFOAZURE-979 | New | SpeechMiner now supports processing of digital chat interactions. You can now filter, evaluate, and ... | Genesys Recording, Quality Management, and Speech Analytics User's Guide |
| WFOAZURE-680 | Resolved Issue | You can now select an evaluation session by selecting the check box corresponding to that session. P... | |
| WFOAZURE-949 | Resolved Issue | The interactions search now returns all the records matching the search criteria and does not defaul... |
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