Difference between revisions of "Draft: ATC/Current/PacingServiceDeployment/About"

Latest revision as of 17:43, June 6, 2019

This is a draft page; the published version of this page can be found at ATC/Current/PacingServiceDeployment/About.

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-{{ArticleUnstructured
+#REDIRECT [[Draft:ATC/Current/PacingServiceDeployment]]
-|DisplayName=About the Agent Pacing Service Deployment Guide
-|Platform=PureEngage
-|TocName=About
-|Context=Learn the purpose of the Agent Pacing Service and the available documentation.
-}}
-Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a predictive engagement request to a specific visitor.
-{{#mintydocs_link:topic=PacingIntro}}<br>
-{{#mintydocs_link:topic=PrerequisitesArticle}}<br>
-{{#mintydocs_link:topic=ConfigurationArticle}}<br>
-{{#mintydocs_link:topic=Installation}}