From Genesys Documentation
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|displayname=Solutions | |displayname=Solutions | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=Genesys Predictive Engagement with advanced chat routing | |Title=Genesys Predictive Engagement with advanced chat routing | ||
| − | |Description=Learn about the advanced Genesys Cloud features that allow you to offer a targeted and customized chat solution to customers. | + | |Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers. |
|Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} | |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=Use Genesys Predictive Engagement in Genesys Engage on-premises | |Title=Use Genesys Predictive Engagement in Genesys Engage on-premises | ||
| − | |Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys | + | |Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use. |
|Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Title=Use Predictive Engagement in Genesys | + | |Title=Use Predictive Engagement in Genesys Multicloud CX |
|Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center. | |Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center. | ||
|Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}} | |Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}} | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
| − | |Title= | + | |Title=Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX |
| − | |Description=Through integration between Genesys | + | |Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX. |
|Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | ||
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Latest revision as of 14:23, March 30, 2022
This is a draft page; the published version of this page can be found at Solution.
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX
PureConnect Solution Guides
Feature coming soon