From Genesys Documentation
| (29 intermediate revisions by 7 users not shown) | |||
| Line 2: | Line 2: | ||
|WithTabber=Yes | |WithTabber=Yes | ||
|displayname=Solutions | |displayname=Solutions | ||
| + | |editors=Phil.Gallagher.ix | ||
|contentarea=Shared | |contentarea=Shared | ||
|landingpage=No | |landingpage=No | ||
|definition=Find high-level overviews describing Genesys offerings. | |definition=Find high-level overviews describing Genesys offerings. | ||
| − | |Platforms=GenesysCloud, GenesysEngage-onpremises | + | |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=GenesysCloud | |Platform=GenesysCloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Title= | + | |Title=Genesys Predictive Engagement with advanced chat routing |
| − | |Description=Learn about the advanced Genesys Cloud features that | + | |Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers. |
| − | |Links=* | + | |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 22: | Line 23: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Get Started | |Type=Get Started | ||
| − | |Title=Genesys Predictive Engagement in Genesys Engage on-premises | + | |Title=Use Genesys Predictive Engagement in Genesys Engage on-premises |
| − | |Description= | + | |Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use. |
| − | |Links={{ | + | |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} |
| − | + | |Columns=No | |
| − | *{{Link-Standalone|topic=Solution/ | + | }}{{MintyDocsProductLandingSections |
| + | |Platform=GenesysEngage-cloud | ||
| + | |Type=Get Started | ||
| + | |Title=Use Predictive Engagement in Genesys Multicloud CX | ||
| + | |Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center. | ||
| + | |Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 35: | Line 41: | ||
|Title=Third-party integrations | |Title=Third-party integrations | ||
|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform|display text=Profile lookup with Adobe Experience Platform}} | |Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform|display text=Profile lookup with Adobe Experience Platform}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |Title=Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX | ||
| + | |Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX. | ||
| + | |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
| − | |Platform=PureConnect, GenesysCloud, GenesysEngage- | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
|workspace_id=Solution | |workspace_id=Solution | ||
}} | }} | ||
Latest revision as of 14:23, March 30, 2022
This is a draft page; the published version of this page can be found at Solution.
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX
PureConnect Solution Guides
Feature coming soon