Difference between revisions of "Draft: GAMD/Current/Admin/Adapter configuration"
From Genesys Documentation
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX") |
||
| Line 22: | Line 22: | ||
#* API Version: 1.0 | #* API Version: 1.0 | ||
#* Trusted Domain: | #* Trusted Domain: | ||
| − | #* Custom Parameters: { InstanceURL: Genesys | + | #* Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }<br /> |
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
Latest revision as of 20:32, November 9, 2021
This is a draft page; it has not yet been published.
{{Article |Standalone=No |DisplayName=Gow to configure the Adapter |Platform=GenesysEngage-cloud |TocName=Adapter configuration |ComingSoon=No |Context=This section explains how to configure the Gplus Adapter. |Section=
Configure Microsoft Dynamics 365 CIF Solution
The following procedure explains how to configure Microsoft Dynamics 365 CIF application:
- Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting Channel Integration Framework.
- Create a new channel provider by clicking on + New.
- The following parameters must be provided:
- Name: any name
- Label: Gplus Adapter for MS Dynamics 365
- Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
- Enable Outbound Communication: Yes / No
- Channel Order: 1
- API Version: 1.0
- Trusted Domain:
- Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }
{{Section
|sectionHeading=Configure softphon_iwsconfigCIFWWE.js JavaScript file |Standalone=No |ComingSoon=No |Status=No |alignment=Vertical |structuredtext=The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:
- Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
- Open softphon_iwsconfigCIFWWE.js: