Difference between revisions of "Draft: GAMD/Current/Admin/Adapter configuration"

Latest revision as of 20:32, November 9, 2021

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{{Article |Standalone=No |DisplayName=Gow to configure the Adapter |Platform=GenesysEngage-cloud |TocName=Adapter configuration |ComingSoon=No |Context=This section explains how to configure the Gplus Adapter. |Section=

Configure Microsoft Dynamics 365 CIF Solution

The following procedure explains how to configure Microsoft Dynamics 365 CIF application:

Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting Channel Integration Framework.
Create a new channel provider by clicking on + New.
The following parameters must be provided:
- Name: any name
- Label: Gplus Adapter for MS Dynamics 365
- Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
- Enable Outbound Communication: Yes / No
- Channel Order: 1
- API Version: 1.0
- Trusted Domain:
- Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }

{{Section

Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
Open softphon_iwsconfigCIFWWE.js:

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Gow to configure the Adapter
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |TocName=Adapter configuration
 |ComingSoon=No
@@ Line 8: / Line 8: @@
 |Section={{Section
 |sectionHeading=Configure Microsoft Dynamics 365 CIF Solution
-|Type=Unstructured
+|Standalone=No
-|freetext=The following procedure explains how to configure Microsoft Dynamics 365 CIF application:
+|ComingSoon=No
+|alignment=Vertical
+|structuredtext=The following procedure explains how to configure Microsoft Dynamics 365 CIF application:
 # Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting '''Channel Integration Framework'''.
 # Create a new channel provider by clicking on '''+ New'''.
@@ Line 20: / Line 22: @@
 #* API Version: 1.0
 #* Trusted Domain:
-#* Custom Parameters: { InstanceURL: PureEngage Cloud URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }<br />
+#* Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }<br />
 |Status=No
 }}{{Section
 |sectionHeading=Configure softphon_iwsconfigCIFWWE.js JavaScript file
-|Type=Unstructured
+|Standalone=No
-|freetext=The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:
+|ComingSoon=No
-# Select the Web Resources Zip File (PureEngageCloudConnectorforCIF_9.0.zip).
+|Status=No
+|alignment=Vertical
+|structuredtext=The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:
+# Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
 # Open softphon_iwsconfigCIFWWE.js:
-var params = {
-context: this,
-integrationType: "wwe",
-layoutType: "widget",
-stylePath: "/webresources/softphon_wwe_mainstyle.css",
-instance: window.Softphone.InstanceURL,
-layoutPath: "/webresources/softphon_wwe_mainui.html",
-branding: window.Softphone.Logo,
-plugins: [
-{ path: "/webresources/softphon_wwe_mainui.js",
-className: "mainui",
-objectName: "mainui",
-parameters: { "topView": "CommunicatorView"}
-},
-{ path: "/webresources/softphon_wwe_interactionbar.js",
-className: "interactionbar",
-objectName: "interactionbar",
-parameters: { "TOOLTIP": { "voice": "callType,direction,call.state,call.phoneNumber"} }
-}
-]
-};log.setLogLevel(enumloglevel.debug);
-$(document).ready(function(){
-iwscore.initCTI(params);
-iwscore.enableCTI();
-});
-|Status=No
-}}
-}}