Difference between revisions of "Draft: GAMD/Current/Admin/Adapter configuration"

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m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX")
 
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{{Article
 
{{Article
 
|Standalone=No
 
|Standalone=No
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|DisplayName=How to configure the Adapter
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|DisplayName=Gow to configure the Adapter
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|Platform=PureEngage
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|Platform=GenesysEngage-cloud
 
|TocName=Adapter configuration
 
|TocName=Adapter configuration
 
|ComingSoon=No
 
|ComingSoon=No
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|Context=This section explains how to configure the Adapter.
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|Context=This section explains how to configure the Gplus Adapter.
 
|Section={{Section
 
|Section={{Section
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|Type=Unstructured
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|sectionHeading=Configure Microsoft Dynamics 365 CIF Solution
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|freetext=Configure Microsoft Dynamics 365 CIF SolutionThis procedure is to explain how to configure Microsoft Dynamics 365 CIF application
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|Standalone=No
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# Open CIF application: Click on Dynamics 365 drop down and select Channel Integration Framework.
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|ComingSoon=No
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# Create a new channel provider: Click on “+ New”.
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|alignment=Vertical
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# <span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0">The following parameters must be provided:
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|structuredtext=The following procedure explains how to configure Microsoft Dynamics 365 CIF application:
 +
# Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting '''Channel Integration Framework'''.
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# Create a new channel provider by clicking on '''+ New'''.
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# The following parameters must be provided:
 
#* Name: any name
 
#* Name: any name
 
#* Label: Gplus Adapter for MS Dynamics 365
 
#* Label: Gplus Adapter for MS Dynamics 365
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#* Channel URL:https://dynamicsurl/WebResources/softphon_index_wwe.html
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#* Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
 
#* Enable Outbound Communication: Yes / No
 
#* Enable Outbound Communication: Yes / No
 
#* Channel Order: 1
 
#* Channel Order: 1
 
#* API Version: 1.0
 
#* API Version: 1.0
 
#* Trusted Domain:
 
#* Trusted Domain:
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#* Custom Parameters: { "InstanceURL": Pure Engage Cloud URL, "Logo": "/webresources/softphon_microsoft.png", "Width": 470 }<span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0">Configure Channel provider parameters.</span></span></span></span>
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#* Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }<br />
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|Status=No
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}}{{Section
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<span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0"><span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0"><span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0"><span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0">Configuresoftphon_iwsconfigCIFWWE.js JavaScript file</span></span></span></span></span></span></span></span>
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|sectionHeading=Configure softphon_iwsconfigCIFWWE.js JavaScript file
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# <span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0"><span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0"><span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0"><span class="TextRun SCXW18642842 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW18642842 BCX0">Select the Web Resources Zip (PureEngageCloudConnectorforCIF_9.0.zip)</span></span></span></span></span></span></span></span>
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|Standalone=No
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# Opensoftphon_iwsconfigCIFWWE.js:<br />
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|ComingSoon=No
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var params = {<br /> context: this,<br /> integrationType: "wwe",<br /> layoutType : "widget",<br /> stylePath: "/webresources/softphon_wwe_mainstyle.css",<br /> instance: window.Softphone.InstanceURL,<br /> layoutPath: "/webresources/softphon_wwe_mainui.html",<br /> branding: window.Softphone.Logo,<br /> plugins: [<br /> { path: "/webresources/softphon_wwe_mainui.js",<br /> className: "mainui",<br /> objectName: "mainui",<br /> parameters: { "topView": "CommunicatorView"}<br /> },<br /> { path: "/webresources/softphon_wwe_interactionbar.js",<br /> className: "interactionbar",<br /> objectName: "interactionbar", <br /> parameters: { "TOOLTIP": { "voice" : "callType,direction,call.state,call.phoneNumber"} }<br /> }<br /> ]<br />};log.setLogLevel(enumloglevel.debug);<br />$(document).ready(function(){<br /> iwscore.initCTI(params);<br /> iwscore.enableCTI(); <br />});
 
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{{{!}} class="wikitable"
 
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{{!}}-
 
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{{!}}{{!}}Key
 
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{{!}}{{!}}Value
 
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{{!}}{{!}}Description
 
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{{!}}-
 
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{{!}}{{!}}branding
 
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{{!}}{{!}}default:window.Softphone.Logo
 
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possible value: any valid logo web resources ( e.g.: "/webresources/softphon_microsoft.png")
 
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−
 
 
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{{!}}{{!}}default: logo is retrieved from CIF configuration
 
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possible value: the path where the file name is stored
 
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{{!}}-
 
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{{!}}{{!}}topView<br />
 
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{{!}}{{!}}default:CommunicatorView
 
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possible value: CommunicatorView,PerformaceTrackerView
 
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{{!}}{{!}}possibility to visualize menu buttons outside the dropdown menu
 
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{{!}}}
 
 
|Status=No
 
|Status=No
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}}
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|alignment=Vertical
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}}
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|structuredtext=The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:
 +
# Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
 +
# Open softphon_iwsconfigCIFWWE.js:

Latest revision as of 20:32, November 9, 2021

This is a draft page; it has not yet been published.

{{Article |Standalone=No |DisplayName=Gow to configure the Adapter |Platform=GenesysEngage-cloud |TocName=Adapter configuration |ComingSoon=No |Context=This section explains how to configure the Gplus Adapter. |Section=

Configure Microsoft Dynamics 365 CIF Solution

The following procedure explains how to configure Microsoft Dynamics 365 CIF application:

  1. Open the CIF application by clicking on Microsoft Dynamics 365 drop-down menu and selecting Channel Integration Framework.
  2. Create a new channel provider by clicking on + New.
  3. The following parameters must be provided:
    • Name: any name
    • Label: Gplus Adapter for MS Dynamics 365
    • Channel URL: "https://dynamicsurl/WebResources/softphone_index_wwe.html"
    • Enable Outbound Communication: Yes / No
    • Channel Order: 1
    • API Version: 1.0
    • Trusted Domain:
    • Custom Parameters: { InstanceURL: Genesys Multicloud CX URL, Logo: "/webresources/softphon_microsoft.png", Width: 470 }

{{Section

|sectionHeading=Configure softphon_iwsconfigCIFWWE.js JavaScript file |Standalone=No |ComingSoon=No |Status=No |alignment=Vertical |structuredtext=The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:

  1. Select the Web Resources Zip File (GenesysEngage-cloudConnectorforCIF_9.0.zip).
  2. Open softphon_iwsconfigCIFWWE.js:
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