Difference between revisions of "Draft: ATC/PureEngagePrereqs"
From Genesys Documentation
DannaShirley (talk | contribs) (As per Angelo, updated the Widgets reqiurement) |
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| Framework || 8.5.1 || Configuration Server, LCA, Message Server, Solution Control Server | | Framework || 8.5.1 || Configuration Server, LCA, Message Server, Solution Control Server | ||
|- | |- | ||
| − | | Widgets || 9.0 || [https://docs.genesys.com/Documentation/RN/9.0.x/gwc-wgt90rn/gwc-wgt9000206 9.0.002.06] | + | | Widgets || 9.0 || [https://docs.genesys.com/Documentation/RN/9.0.x/gwc-wgt90rn/gwc-wgt9000206 9.0.002.06] or above |
|- | |- | ||
| − | | Pacing Service || 9.0 || 9.0.002.00 | + | | Pacing Service || 9.0 || 9.0.002.00 or above |
|- | |- | ||
| Stat Server || 8.5.1 || 8.5.104.20 minimum | | Stat Server || 8.5.1 || 8.5.104.20 minimum | ||
|- | |- | ||
| − | | Workspace Desktop Edition || 8.5. | + | | Workspace Desktop Edition || 8.5.133.02 || [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 8.5.133.02] or above |
|- | |- | ||
| Genesys Mobile Services || 8.5.1 || 8.5.2 highly recommended | | Genesys Mobile Services || 8.5.1 || 8.5.2 highly recommended | ||
|- | |- | ||
| − | | Chat || 8.5.1 || 8.5. | + | | Chat || 8.5.1 || 8.5.1 minimum, 8.5.109+ recommended |
| | | | ||
|- Altocloud WDE Plugin || 9.0.002.01 || | |- Altocloud WDE Plugin || 9.0.002.01 || | ||
Revision as of 14:13, May 9, 2019
This is a draft page; the published version of this page can be found at ATC/PureEngagePrereqs.
Contents
has specific prerequisites for PureEngage premises deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with .| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.002.06 or above | |
| Pacing Service | 9.0 | 9.0.002.00 or above | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.133.02 | 8.5.133.02 or above | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 highly recommended | |
| Chat | 8.5.1 | 8.5.1 minimum, 8.5.109+ recommended |