Edit CapabilitiesUseCasesTable: UCSales/Barrytest

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Capabilities Use Case As To Be Customizations GenesysCloud PureConnect Cloud Genesys Multicloud CX PS Cohort
Digital BO01 - Genesys Task Import-Batch Not Available Not Available Not Available N/A
Digital BO02 - Genesys Task Distribution Not Available Not Available Not Available N/A
Digital BO03 - Genesys Task Distribution-Workgroup Not Available Not Available Not Available N/A
Digital BO04 - Genesys Personalized Task Distribution Not Available Not Available Not Available N/A
Digital BO05 - Genesys Lead Engagement Not Available Not Available Not Available N/A
Digital CE16 - Genesys Email Routing Available Available Available Intermediate
Digital CE17 - Genesys Digital Auto-response Not Available Not Available Not Available N/A
Digital CE18 - Genesys Chat Routing Available Available Available Intermediate (PureConnect Cloud and Genesys Multicloud CX only)
Digital CE19 - Genesys Social Media Routing Not Available Not Available Not Available N/A
Digital CE20 - Genesys Personalized Digital Routing Not Available Not Available Not Available N/A
Digital CE21 - Genesys Click-to-Call Not Available Not Available Not Available N/A
Digital CE22 - Genesys Digital Callback Not Available Available Available Advanced (PureConnect Cloud only)
Digital CE23 - Genesys Web Monitor Not Available Not Available Not Available N/A
Digital CE24 - Genesys Proactive Chat for Customer Service Not Available Not Available Not Available N/A
Digital CE25 - Genesys Proactive Callback for Customer Service Not Available Not Available Not Available N/A
Digital CE27 - Genesys Co-browse Available Not Available Not Available N/A
Digital CE28 - Genesys Knowledge Management Not Available Not Available Not Available N/A
Digital CE29 - Genesys SMS Routing Available Available Not Available N/A
Digital CE34 - Genesys Messaging for Apple Business Chat Not Available Not Available Not Available N/A
Digital CE37 - Predictive Engagement for Customer Service Not Available Not Available Not Available N/A
Digital CE38 - Genesys Email Auto Response Not Available Not Available Not Available N/A
Digital SL11 - Genesys Holistic Customer Journey Not Available Not Available Not Available N/A
Digital SL12 - Genesys Call Tracking & Attribution Not Available Not Available Not Available N/A
Digital SL14 - Genesys In-App Messaging Not Available Not Available Not Available N/A
Digital SL15 - Genesys Social Messaging for Sales Not Available Not Available Not Available N/A
Digital SL16 - Genesys Long-lived Messaging Not Available Not Available Not Available N/A
Inbound BO06 - Genesys Predictive Routing for Customer Service Not Available Not Available Not Available N/A
Inbound BO07 - Genesys KPI Insights Not Available Not Available Not Available N/A
Inbound CE01 - Genesys Call Routing Available Available Available Basic
Inbound CE02 - Genesys Personalized Routing Not Available Available Not Available N/A
Inbound CE03 - Genesys Callback Available Not Available Available Advanced (GenesysCloud only)
Inbound CE04 - Genesys Skype for Business Available Not Available Not Available N/A
Inbound CE05 - Genesys Preferred Agent Routing Not Available Not Available Not Available N/A
Inbound CE06 - Genesys Mobile Video Not Available Not Available Not Available N/A
Inbound CE26 - Genesys Proactive Assist Not Available Not Available Not Available N/A
Inbound CE30 - Genesys Routing for Branch Offices Not Available Not Available Not Available N/A
Inbound CE35 - Genesys Fraud Detection Not Available Not Available Not Available N/A
Marketing MK01 - Genesys Outbound for Marketing Not Available Not Available Available N/A
Marketing MK02 - Genesys Speech Analytics for Marketing Not Available Not Available Available N/A
Open Platform OP01 - Genesys Business Communications Available Available Not Available Basic
Open Platform OP04 - Genesys Voice Services Available Not Available Not Available N/A
Outbound CE11 - Genesys Outbound Dialer Available Not Available Available Advanced (GenesysCloud and Genesys Multicloud CX only)
Outbound CE12 - Genesys SMS Notification Not Available Not Available Available N/A
Outbound CE13 - Genesys Omnichannel Notification Not Available Not Available Available N/A
Outbound CE14 - Genesys Proactive Contact Not Available Not Available Not Available N/A
Outbound CE15 - Genesys Outbound Collections Not Available Not Available Available N/A
Outbound CE39 - Genesys Outbound Dialer Not Available Not Available Available N/A
Outbound SL18 - Genesys Omnichannel Campaigns Not Available Not Available Not Available N/A
Outbound SL20 - Genesys Outbound Dialer for Sales Not Available Not Available Not Available N/A
Sales SL01 - Genesys Outbound Dialer for Sales Not Available Not Available Available N/A
Sales SL02 - Genesys Click-to-Call for Sales Not Available Not Available Not Available N/A
Sales SL03 - Genesys Proactive Chat for Sales Not Available Not Available Not Available N/A
Sales SL04 - Genesys Conversion Assist Not Available Not Available Not Available N/A
Sales SL05 - Genesys Lead Engagement Not Available Not Available Not Available N/A
Sales SL06 - Genesys Predictive Routing for Sales Not Available Not Available Not Available N/A
Sales SL07 - Genesys Speech Analytics for Sales Not Available Not Available Available, Available N/A
Sales SL08 - Genesys Proactive Callback for Sales Not Available Not Available Not Available N/A
Sales SL09 - Genesys Predictive Engagement Not Available Not Available Not Available N/A
Sales SL10 - Genesys Predictive Engagement with Next Best Action Not Available Not Available Not Available N/A
Self-Service and Automation CE07 - Genesys Customer Authentication Available Available Available Advanced (GenesysCloud and Genesys Multicloud CX only)
Self-Service and Automation CE08 - Genesys Voice Payment Available Available Available N/A
Self-Service and Automation CE09 - Genesys IVR Personalization Not Available Available Not Available Advanced (PureConnect Cloud only)
Self-Service and Automation CE10 - Genesys Multimodal IVR Not Available Not Available Not Available N/A
Self-Service and Automation CE31 - Genesys Blended AI Bots Not Available Not Available Not Available N/A
Self-Service and Automation CE32 - Genesys IVR MicroApps Not Available Available Not Available N/A
Self-Service and Automation CE33 - Genesys Visual IVR Not Available Available Not Available N/A
Self-Service and Automation CE36 - Genesys Passport Authentication Not Available Not Available Not Available N/A
Self-Service and Automation CE40 - Genesys Bots with Amazon Lex Available Not Available Not Available N/A
Self-Service and Automation CE41 - Genesys Voice Bots Not Available Not Available Not Available N/A
Self-Service and Automation SL19 - Genesys Next Best Offer/Action Not Available Not Available Not Available N/A
Workforce Engagement EE01 - Genesys Workforce Scheduling for Voice Available Not Available Available N/A
Workforce Engagement EE02 - Genesys Omnichannel Workforce Scheduling Available Not Available Available N/A
Workforce Engagement EE03 - Genesys Shrinkage Management Not Available Not Available Available N/A
Workforce Engagement EE04 - Genesys Schedule-based Routing Not Available Not Available Not Available N/A
Workforce Engagement EE05 - Genesys Agent Assist with Google Contact Center AI Not Available Not Available Not Available N/A
Workforce Engagement EE06 - Genesys Agent Assist with Google Contact Center AI Not Available Not Available Not Available N/A
Workforce Engagement EE07 - Genesys Voice Recording Available Available Available Basic
Workforce Engagement EE08 - Genesys Voice and Screen Recording Not Available Available Available Intermediate (PureConnect Cloud and Genesys Multicloud CX only)
Workforce Engagement EE09 - Genesys Quality Management Available Available Available Basic
Workforce Engagement EE10-A - Genesys Employee Schedule Preferences Not Available Not Available Available N/A
Workforce Engagement EE10-B - Genesys Employee Schedule Preferences Not Available Not Available Available N/A
Workforce Engagement EE10-C - Genesys Employee Schedule Preferences Not Available Not Available Available N/A
Workforce Engagement EE10-D - Genesys Employee Schedule Preferences Not Available Not Available Available N/A
Workforce Engagement EE11 - Genesys Shift Bidding Not Available Not Available Available N/A
Workforce Engagement EE12 - Genesys Offline Activity Scheduling Not Available Not Available Available N/A
Workforce Engagement EE13 - Genesys Skills Assessment Not Available Not Available Not Available N/A
Workforce Engagement EE14 - Genesys Performance Management Not Available Not Available Not Available N/A
Workforce Engagement EE15 - Genesys Proficiency Development Not Available Not Available Not Available N/A
Workforce Engagement EE16 - Genesys Skills Management Not Available Not Available Not Available N/A
Workforce Engagement EE17 - Genesys Outsourcer Management Not Available Not Available Not Available N/A
Workforce Engagement EE18 - Genesys Performance-based Routing Not Available Not Available Not Available N/A
Workforce Engagement EE19 - Genesys Compliance Certification Not Available Not Available Not Available N/A
Workforce Engagement EE20 - Genesys Employee Onboarding Not Available Not Available Not Available N/A
Workforce Engagement EE21 - Genesys IVR Recording Not Available Not Available Available N/A
Workforce Engagement EE22 - Genesys Speech Analytics Not Available Not Available Available N/A
Workforce Engagement EE23 - Genesys Advanced Text and Speech Analytics Not Available Not Available Available N/A
Workforce Engagement EE24 - Genesys Text and Speech Analytics for Customer Service Not Available Not Available Available N/A
Workforce Engagement EE25 - Genesys Text and Speech Analytics for Compliance Not Available Not Available Available N/A
Workforce Engagement EE26 - Genesys Back-office Scheduling Not Available Not Available Available N/A
Workforce Engagement EE27 - Genesys WFM Third-Party Integration Not Available Not Available Available N/A
Workforce Engagement EE28 - Genesys Task-based Scheduling Not Available Not Available Available N/A
Workforce Engagement EE29 - Genesys Compliance Recording Not Available Not Available Available N/A
Workforce Engagement EE30 - Genesys Selective Recording Not Available Not Available Available N/A
Workforce Engagement EE32 - Genesys Agent Desktop Screen Recording Available Not Available Not Available N/A
Workforce Engagement SL13 - Genesys Messaging Text Analytics Not Available Not Available Not Available N/A
Workforce Engagement SL17 - Genesys Sales Playbooks Not Available Not Available Not Available N/A


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