User: Tanya.ivanova@genesys.com

Genesys Engage cloud – Sample Release Notes

This Release Note applies to all applications and services available as part of Genesys Engage cloud offering. Summary of key features and changes in recent releases is listed below. Links next to the name of an application or service enable you to access information about releases of a given application or service. Links next to the release date enable you to access more detailed information regarding a specific release.

For information about applications and services available with Genesys Engage cloud private edition, see the Genesys Engage cloud private edition – Sample Release Notes.

Applications / Most Recent Releases

CX Contact (link to CX Contact Releases Notes)

October 15, 2020 (link to detailed release information)

• Compliance Tools improvements (Feature Article)

September 30, 2020 (link to detailed release information)

• Security page enhancements (Feature Article)

Designer (link to Designer Releases Notes)

October 14, 2020

• Messaging during chat consult transfers (Feature Article)
• A new Bots dashboard in Analytics (Feature Article)
• A new Wait Conversation End option in the bot registry for Dialogflow bots (Feature Article)

October 7, 2020

• No new functionality

Genesys CX Insights

October 26, 2020

• Release highlights (links to feature articles)

September 26, 2020

• Release highlights (links to feature articles)

Services / Most Recent Releases

Digital Services (link to complete list of releases)

October 28, 2020 (link to detailed release information)

• Release highlights (links to feature articles)

October 14, 2020 (link to detailed release information)

• Release highlights (links to feature articles)

Web Services and Applications

October 29, 2020

• Release highlights (links to feature articles)

October 12, 2020

• Release highlights (links to feature articles)