User: Jose.druker@genesys.com/GEcCap JobAid
From Genesys Documentation
| Name | CapabilityAzure | CapabilityAWS |
|---|---|---|
| Advanced Chat | Advanced Chat | |
| Agent Assist | Agent Assist | |
| Agent Scripting | Agent Scripting | |
| Agent SSO / SAML 2.0 Integration w/ External IDP | Platform, Portal -- available ONE login | Agent SSO / SAML 2.0 Integration w/ External IDP |
| Callback | Callback | |
| Chatbots | Chatbots | |
| Context Routing | Context Routing | |
| Custom/External Pre-Validation | Outbound Voice / agent assisted service | Custom/External Pre-Validation |
| Customer surveys | Customer surveys | |
| Designer | Designer | Designer |
| Designer Flowchart UI | Designer | Designer Flowchart UI |
| Designer Visual IVR | NA | Designer Visual IVR |
| Designer w/analytics | Designer w/analytics | Designer w/analytics |
| Device Management | NA | Device Management |
| Dialog Engine NLU | ChatBot, VoiceBot | Dialog Engine NLU |
| Email Classic | NA | Reactive Email |
| Employee Performance | Employee Performance (WE03) | |
| Enterprise IVR | Enterprise IVR | |
| External LDAP Authentication | TBD | External LDAP Authentication |
| External Task Routing | External Task Routing | |
| GCXI historical reporting | GCXI historical reporting | GCXI historical reporting |
| Genesys Multicloud CX API: Provisioning | GWS API | Genesys Multicloud CX API: Provisioning |
| Genesys Multicloud CX APIs: Statistics | GWS API | Genesys Multicloud CX APIs: Statistics |
| Genesys Multicloud CX APIs: Workspace API / Voice, Chat | GWS API | Genesys Multicloud CX APIs: Workspace API / Voice, Chat |
| Gplus Adapter for Microsoft Dynamics 365 | Gplus Adapter for Microsoft Dynamics 365 | |
| GPlus Adapter for Salesforce | Gplus Adaptor for Salesforce | |
| Gplus Adapter for ServiceNow | Gplus Adapter for ServiceNow | |
| Gplus Adapters for WFM | Gplus Adapters for WFM | |
| GWS API | GWS API | |
| Historical Data Feed | Historical Data Feed | Historical Data Feed |
| In-browser WebRTC Support | WWE | In-browser WebRTC Support |
| Inbound SMS, MMS | Inbound SMS, MMS | Inbound SMS |
| Inbound Voice | Inbound Voice | |
| Inbound Voice IVR - TTS | Enterprise IVR | Inbound Voice IVR - TTS |
| Inbound Voice IVR – ASR | Enterprise IVR | Inbound Voice IVR – ASR |
| Intelligent Workload Distribution | Intelligent Workload Distribution | |
| Interaction Recording | function(){return error.na;} | Interaction Recording |
| IVR PaaS | IVR PaaS | IVR PaaS |
| IVR PaaS w/Intelligent Automation | IVR PaaS | IVR PaaS w/Intelligent Automation |
| IVR Recording | Enterprise IVR | IVR Recording |
| Knowledge Management | Knowledge Management | |
| Messaging | Messaging | |
| Mobile Callback (GES Callback) | Callback | Mobile Callback (GES Callback) |
| Mobile Chat | ||
| Mobile Click-to-Call | Callback | Mobile Click-to-Call |
| Open-Internet-Connected Agents | Default config | Open-Internet-Connected Agents |
| Outbound Analytics | Outbound | Outbound Analytics |
| Outbound Email | Outbound Voice / agent assisted service | Outbound Email |
| Outbound List Export (SFTP) | Outbound Voice / agent assisted service | Outbound List Export (SFTP) |
| Outbound List Import (SFTP) | Outbound Voice / agent assisted service | Outbound List Import (SFTP) |
| Outbound notifications / IVR | Outbound notifications / IVR | |
| Outbound Restful API’s | Outbound Voice / agent assisted service | Outbound Restful API’s |
| Outbound Short Message Service (SMS) | Outbound Voice / agent assisted service | Outbound Short Message Service (SMS) |
| Outbound Short Message Service (SMS) Aggregation | Outbound Voice / agent assisted service | Outbound Short Message Service (SMS) Aggregation |
| Outbound Voice / agent assisted service | Outbound Voice / agent assisted service | |
| Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) | Outbound Voice / agent assisted service | Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) |
| Outbound-Predictive | Outbound Voice / agent assisted service | Outbound-Predictive |
| Outbound-Preview - Pull | Outbound Voice / agent assisted service | Outbound-Preview - Pull |
| Outbound-Preview - Push | Outbound Voice / agent assisted service | Outbound-Preview - Push |
| Outbound-Progressive | Outbound Voice / agent assisted service | Outbound-Progressive |
| Predictive Engagement | Predictive Engagement | |
| Predictive Engagement Salesforce Marketo Integration | NA | Predictive Engagement Salesforce Marketo Integration |
| Predictive Routing | Predictive RoutingPM_SME=Rob Marchand | |
| Pulse real-time reporting | Pulse real-time reporting | Pulse real-time reporting |
| Quality Assurance and Compliance | Quality Assurance and Compliance (WE01) | |
| Quality Management | NA | Quality Management |
| Reactive Chat | NA | Reactive Chat |
| Recording Connector | Recording Connector – Self-Service | |
| Resource Management | Resource Management (WE02) | |
| Rich Media for Chatbots and Messaging | Chatbot, Messaging | Rich Media for Chatbots and Messaging |
| Screen Capture | NA | Screen Capture |
| Social Engagement | Social Engagement | Social Engagement (Twitter, FB) |
| Softphone | Native Softphone w/SIP | |
| Speech Analytics (GIA) | NA | Speech Analytics (GIA) |
| Voice Mail | Group Voice Mail | |
| Voicebots | Voicebots | |
| WebRTC Media Service | WWE, SIP Phone | WebRTC Media Service |
| Workforce Management | NA | Workforce Management |
| Workspace | Workspace | |
| Workspace Toolkit | Workspace Toolkit | Workspace Toolkit |