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Kafka configuration

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Ensure that the Kafka topics GSP requires have been created in the Kafka configuration. The following table shows the topic names GSP expects to use. An entry in the GSP parameter column indicates that GSP supports using a customized topic name. If you use customized topic names, you must override the applicable values in the values.yaml file (see Override Helm chart values.

The topics represent various data domains. If a topic does not exist, GSP will never receive data for that domain. If the topic exists but the parameter value is empty in the GSP configuration, data from that domain will be discarded.

Topic name	GSP parameter	Description
GSP consumes the following topics:
voice-callthread		Name of the input topic with voice interactions
voice-agentstate		Name of the input topic with voice agent states
voice-outbound		Name of the input topic with outbound (CX Contact) activity
digital-itx	digitalItx	Name of the input topic with digital interactions
digital-agentstate	digitalAgentStates	Name of the input topic with digital agent states
gca-cfg	cfg	Name of the input topic with configuration data
GSP produces the following topics:
gsp-ixn	interactions	Name of the output topic for interactions
gsp-sm	agentStates	Name of the output topic for agent states
gsp-outbound	outbound	Name of the output topic for outbound (CX Contact) activity
gsp-custom	custom	Name of the output topic for custom reporting
gsp-cfg	cfg	Name of the output topic for configuration reporting
gsp-mn Writer's note: This row will be commented out until media-neutral is officially supported.	mediaNeutral	Name of the output topic for media-neutral agent states