User: Jdruker/GCXI PG MetricsDisplayStuff
From Genesys Documentation
Query from Template:GCXI_Metrics_DisplayFormat using MetricID=2572
This metric is not used in any reports.
The following table displays results based on the Template:GCXI_Metrics_Display query, for iWD > Capture displaysInFolder:
| metric | displayName | MetricID | folder | displaysInFolder | cloud | premise |
|---|---|---|---|---|---|---|
| Percent Canceled Autocompleted | % Canceled Autocompleted | 3,330 | iWD | no | ||
| Percent Completed Overdue | % Completed Overdue | 3,331 | iWD | no | ||
| Percent Finished | % Finished | 3,332 | iWD | iWD > Capture | yes | yes |
| Percent Finished Overdue | % Finished Overdue | 3,333 | iWD | iWD > Capture | yes | yes |
| Accept Time | Accept Time | 3,334 | iWD | iWD > Capture | yes | yes |
| Accept To Complete Time | Accept To Complete Time | 3,335 | iWD | yes | no | |
| Avg Accept Time | Avg Accept Time | 3,336 | iWD | iWD > Capture | ||
| Avg Accept To Complete Time | Avg Accept To Complete Time | 3,337 | iWD | iWD > Capture | no | |
| Avg Finish Time | Avg Finish Time | 3,338 | iWD | iWD > Capture | yes | yes |
| Avg Handle Time | Avg Handle Time | 3,339 | iWD | iWD > Capture | yes | yes |
| Avg Pre Source System Time | Avg Pre Source System Time | 3,340 | iWD | iWD > Capture | yes | yes |
| Avg Source System Time | Avg Source System Time | 3,341 | iWD | iWD > Capture | yes | yes |
| Canceled | Canceled | 3,342 | iWD | iWD > Email | no | |
| Canceled Agent | Canceled Agent | 3,343 | iWD | iWD > Email | no | |
| Canceled Autocompleted | Canceled Autocompleted | 3,344 | iWD | iWD > Email | no | |
| Canceled NON Autocompleted | Canceled NON Autocompleted | 3,345 | iWD | iWD > Email | no | |
| Canceled Overdue | Canceled Overdue | 3,346 | iWD | no | ||
| Completed | Completed | 3,347 | iWD | iWD > Email | no | |
| Completed Agent | Completed Agent | 3,348 | iWD | iWD > Email | no | |
| Completed NON Agent | Completed NON Agent | 3,349 | iWD | iWD > Email | no | |
| Completed Overdue | Completed Overdue | 3,350 | iWD | no | ||
| Finish Time | Finish Time | 3,351 | iWD | iWD > Capture | yes | yes |
| Finished | Finished | 3,352 | iWD | iWD > Capture | ||
| Finished Agent | Finished Agent | 3,353 | iWD | no | ||
| Finished Overdue | Finished Overdue | 3,354 | iWD | iWD > Capture | yes | yes |
| Finished Without Agent | Finished Without Agent | 3,355 | iWD | no | ||
| Handle Time | Handle Time | 3,356 | iWD | iWD > Capture | yes | yes |
| New | New | 3,357 | iWD | iWD > Capture | yes | yes |
| Pending | Pending | 3,358 | iWD | iWD > Capture | yes | yes |
| Pending Overdue | Pending Overdue | 3,359 | iWD | iWD > Capture | yes | yes |
| Pre Source System Time | Pre Source System Time | 3,360 | iWD | iWD > Capture | yes | yes |
| Service Pending | Service Pending | 3,361 | iWD | iWD > Email | no | |
| Service Pending Overdue | Service Pending Overdue | 3,362 | iWD | no | ||
| Source System Time | Source System Time | 3,363 | iWD | iWD > Capture | yes | yes |