Feature Support Comparison[ | edit source]

Genesys Info Mart initial Multicloud release[ | edit source]

Feature	Multicloud	OnPremises	Comment
Data Export	X	X	The method of accessing the export package is different in Genesys Engage multicloud, but support for the feature itself is unchanged.
GDPR support	X	X	The method of providing the input JSON file is different in Genesys Engage multicloud, but support for the feature itself is unchanged.
Interaction threads		X	Link to on-premises information: Interaction Threads
SDR reporting		X	The feature will be supported when Designer supports sending reporting data via Kafka
UI to manage Genesys Info Mart		X	There is no equivalent to GIM Manager in Genesys Engage multicloud. Some monitoring features formerly provided by GIM Manager — for example, ?latency? — are available through Prometheus and/or logs, but there is no ability to run jobs on an ad hoc basis, schedule jobs, and so on.