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This topic is part of the manual PureEngage On-Premises Use Cases for version Public of Genesys Use Cases.
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Genesys Sales Use Cases for PureEngage On-Premises
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|Genesys Lead Engagement (SL05)||Enrich, prioritize and distribute missed conversion opportunities|
|Genesys Predictive Routing for Sales (SL06)||Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent|
|Genesys Predictive Engagement (SL09)||Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers|