Genesys Inbound

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This topic is part of the manual PureEngage On-Premises Use Cases for version Public of Genesys Use Cases.
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Genesys Inbound Use Cases for PureEngage On-Premises

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Title Subtitle
Title Subtitle
Genesys Predictive Routing for Customer Service (BO06) Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent
Genesys Call Routing (CE01) Route voice interactions to the best skilled resource
Genesys Personalized Routing (CE02) Apply personalized routing to voice interactions
Genesys Callback (CE03) Offer callback to queuing callers
Genesys Click-to-Call (CE21) Enable click-to-call from your website or app to improve service and conversions