Genesys Employee Schedule Preferences (EE10-C) for PureConnect
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Empower employees with self-administration of their schedule
What's the challenge?As millennials make up more of your workforce, they want more control in their lives and want to easily self-manage their schedules. Managers want to reduce the time it takes to manage this process as long as the contact center runs efficiently.
What's the solution?Give employees the control they want. The right web application empowers employees to self-manage their schedules through business rules. Employees can request time off, submit schedule preferences, and manage exceptions — without going through a supervisor or planner.
Story and Business Context
Use Case Benefits
Use Case Definition
Business Flow Description
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