Genesys Open Platform
From Genesys Documentation
(Redirected from UseCases/Public/PureCloud/Open PlatformUseCases)
This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Open Platform Use Cases for GenesysCloud
Sort or search the table to find the use case you need to edit. Click the title link to go to the use case.
| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Business Communications (OP01) | Simplify contact center and business communications |
| Genesys CRM Collaboration (OP02) | Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions |
| Genesys Voice Services (OP04) | Telephony Connection Options |
| Genesys UCC Third-Party Integration (OP07) | Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms. |
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