Genesys Inbound

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This topic is part of the manual PureCloud Use Cases for version Public of Genesys Use Cases.
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PureCloud  

Genesys Inbound Use Cases for PureCloud

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Title Subtitle
Title Subtitle
Genesys Call Routing (CE01) Route voice interactions to the best skilled resource
Genesys Callback (CE03) Offer callback to queuing callers
Genesys Skype for Business (CE04) Engage across the broader enterprise using Skype for Business instant messaging