Genesys Digital

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This topic is part of the manual PureCloud Use Cases for version Public of Genesys Use Cases.
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PureCloud  

Genesys Digital Use Cases for PureCloud

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Title Subtitle
Title Subtitle
Genesys Email Routing (CE16) Route email interactions to the best skilled resource
Genesys Chat Routing (CE18) Route chat interactions to the best skilled resource
Genesys Co-browse (CE27) Extend voice or chat interactions with co-browse
Genesys SMS Routing (CE29) Route SMS interactions to the best resource
Genesys Messaging (CE34) Offer a powerful new way for customers to connect with you directly in Messages
Genesys Predictive Engagement (CE37) Use machine learning powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot.