Genesys Digital

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Genesys Engage cloud Use Cases for version Public of Genesys Use Cases.
Read this topic for other versions:

GenesysEngage-onpremises  

Genesys Digital Use Cases for Genesys Engage cloud

Sort or search the table to find the use case you need to edit. Click the title link to go to the use case.

Title Subtitle
Title Subtitle
Genesys Work Distribution (BO02) Optimizing work distribution across the enterprise to deliver all promises on time
Genesys Predictive Engagement (CE13) Use machine learning powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot.
Genesys Email Routing (CE16) Route email interactions to the best skilled resource
Genesys Chat Routing (CE18) Route chat interactions to the best skilled resource
Genesys Social Media Routing (CE19) Engage with your customers through social channels
Genesys Digital Callback (CE22) Enable customers to request a callback from your website or app
Genesys Co-browse (CE27) Extend voice or chat interactions with co-browse
Genesys SMS Routing (CE29) Route SMS interactions to the best resource
Genesys Messaging (CE34) Offer a powerful new way for customers to connect with you directly in Messages
Genesys Predictive Engagement (CE37) Use machine learning powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot.