Genesys Inbound

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Genesys Cloud Use Cases for version Public of Genesys Use Cases.
Read this topic for other versions:

GenesysCloud  

Genesys Inbound Use Cases for GenesysCloud

Sort or search the table to find the use case you need to edit. Click the title link to go to the use case.

Title Subtitle
Title Subtitle
Genesys Call Routing (CE01) Route voice interactions to the best skilled resource
Genesys Callback (CE03) Offer callback to queuing callers
Genesys Skype for Business (CE04) Engage across the broader enterprise using Skype for Business instant messaging
Genesys Personalized Routing with Callback (CE43) Route voice interactions to the best skilled resource with personalization and callback option