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Partners and Customers

To access use case or other login-required content:

• Customers: Log in to My Support and select Documentation.
• Partners: Log in to Partner Portal and select Genesys Technical Docs.

Employee Access to Genesys Use Case Portal

We’re sorry but access to Genesys Use Cases is managed through authentication via your respective function/department application. Please follow the instructions below:

1. Sales, please access the Genie Use Cases link.
2. Professional Services, please access the corresponding resources:
   • PureCloud PS - PureCloud Portal
   • PureConnect PS – PureProject
   • PureEngage PS - PureEngage PS Portal
3. All other functions – Genesys Use Case Intranet

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