Genesys Self-Service and Automation

This topic is part of the manual PureConnect Use Cases for version Current of Genesys Use Cases.

Genesys Self-Service and Automation Use Cases for PureConnect

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Use Case	Subtitle
Use Case	Subtitle
Genesys Customer Authentication (CE07)	Identify and verify customers in your IVR
Genesys Voice Payment (CE08)	Capture payments in your IVR
Genesys IVR Personalization (CE09)	Increase self-service by personalizing your IVR
Genesys Chatbots (CE31)	Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed.
Genesys Voicebots (CE41)	Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.