Genesys Inbound
From Genesys Documentation
Genesys Inbound Use Cases for PureConnect
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys KPI Insights (BO07) | Monitor and analyze interaction data to detect addressable service level anomalies |
| Genesys Call Routing (CE01) | Route voice interactions to the best skilled resource |
| Genesys Personalized Routing (CE02) | Apply personalized routing to voice interactions |
| Genesys Callback (CE03) | Offer callback to queuing callers |
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