Genesys Inbound

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This topic is part of the manual PureConnect Use Cases for version Current of Genesys Use Cases.


Genesys Inbound Use Cases for PureConnect

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Use Case Subtitle
Use Case Subtitle
Genesys KPI Insights (BO07) Monitor and analyze interaction data to detect addressable service level anomalies
Genesys Call Routing (CE01) Route voice interactions to the best skilled resource
Genesys Personalized Routing (CE02) Apply personalized routing to voice interactions
Genesys Callback (CE03) Offer callback to queuing callers

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