Template: GCXI Attributes DisplayDetails

Subordinate query template to supplement Template:GCXI_Attributes_Display, to get the details to display, by subfolder, on Attributes pages in the GCXI Project Guide. The details include attributes specified both directly and indirectly (via displaysInFolder). The template uses Template:GCXI_Attributes_DisplayFormat2 to format the output.

Content is:

==Folder: {{{folder}}}==
{{#cargo_query:
tables=GCXI_Attribute,GCXI_Attribute__displaysInFolder
|join on=GCXI_Attribute._ID=GCXI_Attribute__displaysInFolder._rowID
|fields=GCXI_Attribute.attr=attr,GCXI_Attribute.shortDesc=shortDesc,GCXI_Attribute.longDesc=longDesc,REPLACE('{{{folder}}}','>','>')=displayFolder,GCXI_Attribute.dataType=dataType,GCXI_Attribute.form=form,GCXI_Attribute.lov=lov,GCXI_Attribute.internalMetricID=internalMetricID,GCXI_Attribute.dbTable=dbTable,GCXI_Attribute.project=project,GCXI_Attribute.notproject=notproject,GCXI_Attribute.introduced=introduced,GCXI_Attribute.modified=modified,GCXI_Attribute.discontinued=discontinued,GCXI_Attribute.anchor=anchor,CONCAT('{{{page}}}')=page
|where=GCXI_Attribute._pageName LIKE "{{#switch:{{NAMESPACENUMBER}}|620=Draft:|#default=}}PEC-REP/Library/GCXIPRGLibrary/%%"{{#switch:{{#explode:{{{page}}}|/|2}} | GCXIMCPRG = AND (GCXI_Attribute.cloud LIKE "yes" OR GCXI_Attribute.cloud IS NULL) AND IF(GCXI_Attribute.displaysInFolder_Cloud HOLDS LIKE "%%",(GCXI_Attribute.folder LIKE "{{{folder}}}" OR GCXI_Attribute.displaysInFolder_Cloud HOLDS LIKE "{{{folder}}}"),(GCXI_Attribute.folder LIKE "{{{folder}}}" OR GCXI_Attribute.displaysInFolder HOLDS LIKE "{{{folder}}}")) | GCXIPRG = AND (GCXI_Attribute.premise LIKE "yes" OR GCXI_Attribute.premise IS NULL) AND IF(GCXI_Attribute.displaysInFolder_Premise HOLDS LIKE "%%",(GCXI_Attribute.folder LIKE "{{{folder}}}" OR GCXI_Attribute.displaysInFolder_Premise HOLDS LIKE "{{{folder}}}"),(GCXI_Attribute.folder LIKE "{{{folder}}}" OR GCXI_Attribute.displaysInFolder HOLDS LIKE "{{{folder}}}")) | #default= }}
|limit=2000
|group by=GCXI_Attribute.attr
|default=There are no attributes in this folder
|format=template
|template=GCXI_Attributes_DisplayFormat2
|order by=GCXI_Attribute.attr ASC
|named args=yes
}}

Folder: {{{folder}}}

Attribute name: 15 Minutes	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by 15- or 30-minutes intervals.
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Attribute name: Active	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_SESSION_FACT table is active.
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Attribute name: Active Reason	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_STATE_REASON_FACT table is active.
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Attribute name: Active State	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_STATE_FACT table is active.
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Attribute name: Activity Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the name of the activity.
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Attribute name: Activity Key Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables data to be organized by the ID of the activity which is associated with the interaction.
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Attribute name: Additional Info	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the primary key of the INTERACTION_FACT table. For voice interactions, the Interaction ID is the call’s connection ID, which is assigned by the telephony server. This ID remains unchanged for as long as the telephony server processes the interaction. For multimedia interactions originating from an Interaction Server, this value is the assigned Interaction ID.
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Attribute name: Age Range Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the age of the task, where age is defined in minutes, hours, days, or weeks.
Form(s): Age Range Minutes, Age Range 15 min, Age Range 1 hour, Age Range 4 hour, Age Range 8 hour, Age Range 1 day, Age Range 1 week
Forms in this attribute:
Form: Table.Column: Data type:	Description:
Form: Age Range 1 day Table.Column: AGE.AGE_RANGE_1DAY Data type:	Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 day ranges.
Form: Age Range 1 hour Table.Column: AGE.AGE_RANGE_1HOUR Data type:	Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1-hour ranges.
Form: Age Range 15 min Table.Column: AGE.AGE_RANGE_15min Data type:	Description: Enables data within the reporting interval to be organized by the age of the task, wwhere age has a granularity of 15-minutes ranges.
Form: Age Range 4 hour Table.Column: AGE.AGE_RANGE_4HOUR Data type:	Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 4-hours ranges.
Form: Age Range 8 hour Table.Column: AGE.AGE_RANGE_8HOUR Data type:	Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 8-hours ranges.
Form: Age Range Minutes Table.Column: AGE.AGE_MINUTES Data type:	Description: Enables data within the reporting interval to be organized by the age of the task, where age is defined in minutes.
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Attribute name: Age Range 1 day	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 day ranges.
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Attribute name: Age Range 1 hour	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 hour ranges.
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Attribute name: Age Range 15 min	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 15 minute ranges.
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Attribute name: Age Range 4 hour	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 4 hour ranges.
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Attribute name: Age Range 8 hour	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 8 hour ranges.
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Attribute name: Age Range Minutes	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of minute ranges.
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Attribute name: Age Range Week	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of weekly ranges.
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Attribute name: Agent Group	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the groups to which agents belong. An agent can belong to more than one agent group.
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Attribute name: Agent Name	Folder: {{{folder}}}
Description: Enables data to be organized by certain attributes of the agent who is associated with the interaction.
Form(s): User Name, Last Name, First Name, Employee ID
Forms in this attribute:
Form: Agent Name Table.Column: Data type:	Description: Enables data to be organized by the agent name.
Form: Employee ID Table.Column: RESOURCE_A.EMPLOYEE_ID Data type: Text	Description: Enables data to be organized by the Employee ID of the agent who is associated with the interaction.
Form: First Name Table.Column: RESOURCE_A.AGENT_FIRST_NAME Data type: Text	Description: Enables data to be organized by the first name of the agent who is associated with the interaction.
Form: Last Name Table.Column: RESOURCE_A.AGENT_LAST_NAME Data type: Text	Description: Enables data to be organized by the last name of the agent who is associated with the interaction.
Form: User Name Table.Column: RESOURCE_A.RESOURCE_NAME Data type: Text	Description: Enables data to be organized by the user name of the agent who is associated with the interaction.
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Attribute name: Agent Resource Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the ID of the agent associated with the int This attribute is reserved for internal computations.
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Attribute name: Agent Score Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the agent score assigned by the customer during post call surveys.
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Attribute name: Application ID	Folder: {{{folder}}}
Description: Enables data to be organized by the unique ID associated with the Designer application.
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Attribute name: Application Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the application key. The default value (0) enables the return of data on all applications that meet the other report criteria.
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Attribute name: Application Name	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the self-service and/or assisted-service application (created using Designer).
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Attribute name: Application Version	Folder: {{{folder}}}
Description: Enables data to be organized based on the custom version of the Designer application.
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Attribute name: Bail Out	Folder: {{{folder}}}
Description: Enables data to be organized based on the unique ID associated with the Bail Out.
Form(s): Bail Out Milestone, Bail Out Milestone Path
Forms in this attribute:
Form: Bail Out Milestone Table.Column: SDR_MILESTONE_BAILOUT.MILESTONE Data type: Text	Description: Enables data to be organized based on the milestones that callers passed, including the last milestone reached before Bail Out.
Form: Bail Out Milestone Path Table.Column: SDR_MILESTONE_BAILOUT.MILESTONE_PATH Data type: Text	Description: Enables data to be organized based on the path taken by the callers as they move through the application flows before Bail Out.
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Attribute name: Batch ID	Folder: {{{folder}}}
Description: Enables data to be organized based on the batch number, for jobs that are processed in batches.
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Attribute name: Batch Last Event ID	Folder: {{{folder}}}
Description: Enables data to be organized by the ID of the last event.
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Attribute name: Block	Folder: {{{folder}}}
Description: Enables data to be organized by application block.
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Attribute name: Bot Introduced: 9.0.016	Folder: {{{folder}}}
Description: Enables data to be organized by the bot that was involved in the session.
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Attribute name: Bot Category	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on generic bot categorization.
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Attribute name: Bot Function	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on bot functionality.
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Attribute name: Bound 1	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the first service time interval, and the lower boundary of the second service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 10	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the tenth service time interval, and the lower boundary of the eleventh service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 11	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the eleventh service time interval, and the lower boundary of the twelth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 12	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the twelth service time interval, and the lower boundary of the thirteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 13	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the thirteenth service time interval, and the lower boundary of the fourteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 14	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the fourteenth service time interval, and the lower boundary of the fifteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 15	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the fifteenth service time interval, and the lower boundary of the sixteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 16	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the sixteenth service time interval, and the lower boundary of the seventeenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 17	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the seventeenth service time interval, and the lower boundary of the eighteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 18	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the eighteenth service time interval, and the lower boundary of the nineteenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 19	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the nineteenth service time interval, and the lower boundary of the twentieth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 2	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the second service time interval, and the lower boundary of the third service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 3	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the third service time interval, and the lower boundary of the fourth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 4	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the fourth service time interval, and the lower boundary of the fifth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 5	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the fifth service time interval, and the lower boundary of the sixth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 6	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the sixth service time interval, and the lower boundary of the seventh service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 7	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the seventh service time interval, and the lower boundary of the eighth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 8	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the eighth service time interval, and the lower boundary of the ninth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Bound 9	Folder: {{{folder}}}
Description: Enables the organization of data based on the upper boundary of the ninth service time interval, and the lower boundary of the tenth service time interval for both the Abandoned and Accepted Agent groups of STI metrics.
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Attribute name: Business Result	Folder: {{{folder}}}
Description: Enables data to be organized based on the configured business result. Displayed as Source Business Result in some reports.
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Attribute name: Business Unit Introduced: 100.0.023.0000	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on Business Unit.
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Attribute name: Business Value Range	Folder: {{{folder}}}
Description: This attribute enables data to be organized by the type of business value.
Form(s): Business Value Range 5, Business Value Range 10, Business Value Range 50, Business Value Range 100, Business Value Range 500, Business Value Range 1000
Forms in this attribute:
Form: Business Value Range 10 Table.Column: Data type:	Description: Enables data to be organized by Business Value Range 10.
Form: Business Value Range 100 Table.Column: Data type:	Description: Enables data to be organized by Business Value Range 100.
Form: Business Value Range 1000 Table.Column: Data type:	Description: Enables data to be organized by Business Value Range 1000.
Form: Business Value Range 5 Table.Column: Data type:	Description: Enables data to be organized by Business Value Range 5.
Form: Business Value Range 50 Table.Column: Data type:	Description: Enables data to be organized by Business Value Range 50.
Form: Business Value Range 500 Table.Column: Data type:	Description: Enables data to be organized by Business Value Range 500.
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Attribute name: Business Value Range 10	Folder: {{{folder}}}
Description: This attribute enables data to be organized by the type of business value.
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Attribute name: Business Value Range 100	Folder: {{{folder}}}
Description: This attribute enables data to be organized by the type of business value.
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Attribute name: Business Value Range 1000	Folder: {{{folder}}}
Description: This attribute enables data to be organized by the type of business value.
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Attribute name: Business Value Range 5	Folder: {{{folder}}}
Description: This attribute enables data to be organized by the type of business value.
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Attribute name: Business Value Range 50	Folder: {{{folder}}}
Description: This attribute enables data to be organized by the type of business value.
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Attribute name: Business Value Range 500	Folder: {{{folder}}}
Description: This attribute enables data to be organized by the type of business value.
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Attribute name: Call Score Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the overall call score assigned by the customer during post-call surveys.
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Attribute name: Call Type	Folder: {{{folder}}}
Description: Enables data to be organized by the type of call (Inbound, Outbound, Unknown).
Form(s): CallTypeDESC
Forms in this attribute:
Form: Table.Column: Data type:	Description:
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Attribute name: Callback Dim 1 Key	Folder: {{{folder}}}
Description: Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_1 table.
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Attribute name: Callback Dim 2 Key	Folder: {{{folder}}}
Description: Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_2 table.
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Attribute name: Callback Dim 3 Key	Folder: {{{folder}}}
Description: Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_3 table.
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Attribute name: Callback Dim 4 Key	Folder: {{{folder}}}
Description: Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_4 table.
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Attribute name: Callback Direction	Folder: {{{folder}}}
Description: Enables data to be organized based on which party originated the call. Values=CUSTOMER_TERMINATED, CUSTOMER_ORIGINATED.
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Attribute name: Callback Offer Type	Folder: {{{folder}}}
Description: Enables data to be organized based on the type of callback offer that was presented to the customer. Values: SCHEDULED, WAIT_FOR_AGENT, COMBINED_SCHEDULED_AND_WAIT_FOR_AGENT. For example: During off-hours, you can make only the scheduled option available. During on-hours, allow only the wait_for_agent option, or a combination of scheduled and wait_for_agent.
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Attribute name: Callback Type	Folder: {{{folder}}}
Description: Enables data to be organized the type of callback. Values: IMMEDIATE,WAIT_FOR_AGENT, SCHEDULE.
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Attribute name: Campaign	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the outbound campaign.
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Attribute name: Campaign Group	Folder: {{{folder}}}
Description: Enables data to be organized by the group associated with the outbound campaign.
Form(s): Group Name
Forms in this attribute:
Form: Group Name Table.Column: GROUP_CA.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('NO_VALUE', 'UNKNOWN', 'AGENT','PLACE')) Data type: Character	Description: Enables data to be organized by the name of the agent (or place) group to which the agent (or place), processing the interaction, belongs.
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Attribute name: Campaign Group Key	Folder: {{{folder}}}
Description: Reserved for internal calculations.
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Attribute name: Capture ID	Folder: {{{folder}}}
Description: Enables data to be organized by the ID of the task capture as issued by the originating source system.
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Attribute name: Capture Point	Folder: {{{folder}}}
Description: Enables data to be organized by the type of capture point.
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Attribute name: Case ID	Folder: {{{folder}}}
Description: Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data.
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Attribute name: Category	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the standard responses to interactions that are configured in your environment. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
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Attribute name: Category Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the Category Key. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
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Attribute name: Category Level 10 Introduced: 100.0.024.0000	Folder: {{{folder}}}
Description: Enables data to be organized by the 10th category level.
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Attribute name: Category Level 3 Introduced: 100.0.024.0000	Folder: {{{folder}}}
Description: Enables data to be organized by the 3rd category level.
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Attribute name: Category Level 4 Introduced: 100.0.024.0000	Folder: {{{folder}}}
Description: Enables data to be organized by the 4th category level.
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Attribute name: Category Level 5 Introduced: 100.0.024.0000	Folder: {{{folder}}}
Description: Enables data to be organized by the 5th category level.
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Attribute name: Category Level 6 Introduced: 100.0.024.0000	Folder: {{{folder}}}
Description: Enables data to be organized by the 6th category level.
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Attribute name: Category Level 7 Introduced: 100.0.024.0000	Folder: {{{folder}}}
Description: Enables data to be organized by the 7th category level.
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Attribute name: Category Level 8 Introduced: 100.0.024.0000	Folder: {{{folder}}}
Description: Enables data to be organized by the 8th category level.
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Attribute name: Category Level 9 Introduced: 100.0.024.0000	Folder: {{{folder}}}
Description: Enables data to be organized by the 9th category level.
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Attribute name: Channel	Folder: {{{folder}}}
Description: Enables data to be organized based on the Callback origination channel. Values=ivr, web.
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Attribute name: Classify Actionability Category	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the degree to which interactions require agent attention—their actionability. The value for actionability attributes is obtained through attached data that is provided by the Social Messaging Server, a component of Genesys eServices. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
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Attribute name: Classify Sentiment Category	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the characteristic of interactions that reflects the attitude expressed therein, generally positive, negative, or neutral. The value of sentiment attributes is obtained through attached data that is provided by the Social Messaging Server, a component of Genesys eServices. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
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Attribute name: Co-browse Duration	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the session duration.
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Attribute name: Co-browse End Time	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which the Co-browse session ended.
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Attribute name: Co-browse Session ID	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the identifier of the Co-browse session, as reported by Co-browse Server.
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Attribute name: Co-browse Start Time	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which the Co-browse session started.
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Attribute name: Company Score Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the overall score assigned to the company by customers during post-call surveys.
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Attribute name: Completed Flag Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by whether the activity was completed.
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Attribute name: Component	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the CX Insights schema.
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Attribute name: Connection ID	Folder: {{{folder}}}
Description: Enables data to be organized by attributes of the interaction’s connection ID.
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Attribute name: Contact List	Folder: {{{folder}}}
Description: Enables data to be organized by the contact list (that is, the calling list) that was used to run outbound campaigns.
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Attribute name: Country	Folder: {{{folder}}}
Description: Enables data to be organized by the country from which the call originates. The value is derived from the Country (such as Canada, France, USA) defined by the application designer.
Form(s): Country Code
Forms in this attribute:
Form: Country Code Table.Column: SDR_GEO_LOCATION.COUNTRY.CODE Data type:	Description: Enables data to be organized by the code for the country from which the call originates.
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Attribute name: Custom Dimension	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension. The name of this attribute was Customer Dim in some releases of GCXI.
Form(s): Custom Dimension Attribute 1, Custom Dimension Attribute 2, Custom Dimension Attribute 3, Custom Dimension Attribute 4, Custom Dimension Attribute 5
Forms in this attribute:
Form: Custom Dimension Attribute 1 Table.Column: Data type:	Description: Enables data to be organized by Custom Dimension Attribute 1.
Form: Custom Dimension Attribute 2 Table.Column: Data type:	Description: Enables data to be organized by Custom Dimension Attribute 2.
Form: Custom Dimension Attribute 3 Table.Column: Data type:	Description: Enables data to be organized by Custom Dimension Attribute 3.
Form: Custom Dimension Attribute 4 Table.Column: Data type:	Description: Enables data to be organized by Custom Dimension Attribute 4.
Form: Custom Dimension Attribute 5 Table.Column: Data type:	Description: Enables data to be organized by Custom Dimension Attribute 5.
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Attribute name: Customer Data Found	Folder: {{{folder}}}
Description: Enables the organization of data by whether features from customer records were successfully retrieved from CRM database and used in the calculation of agent scores. Also known as GPR Customer Data Found.
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Attribute name: Customer ID	Folder: {{{folder}}}
Description: The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. The Customer ID dimension in the Flow class references a field in a derived table whose values are sourced, in part, from the listed Info Mart table.
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Attribute name: Customer Phone Number	Folder: {{{folder}}}
Description: Enables data to be organized based on the phone number provided by the customer for callback. This is the number that was used to dial out (in CUSTOMER_TERMINATED scenarios) or used to execute a match by ANI (in CUSTOMER_ORIGINATED scenarios).
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Attribute name: Customer Segment	Folder: {{{folder}}}
Description: Enables data to be organized based on the configured customer segment. Displays as Source Customer Segment in some reports.
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Attribute name: Data Source Name	Folder: {{{folder}}}
Description: Enables data to be organized based on the database ID.
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Attribute name: Data Source Type	Folder: {{{folder}}}
Description: Enables data to be organized based on the type of the primary data source, which is one of CONFIG, TASK, or DATAMART.
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Attribute name: Date	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by a particular date. This attribute is used for internal computations.
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Attribute name: Date Added	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the date an agent as added to a group.
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Attribute name: Date Range	Folder: {{{folder}}}
Description: Enables data to be organized by a date range within the reporting interval. This attribute is used for internal computations.
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Attribute name: Date Removed	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the moment when the agent was removed from a group.
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Attribute name: Date Time Key DAY	Folder: {{{folder}}}
Description: Enables data to be based on the primary key of the attribute.
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Attribute name: Day	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by a particular day within a month and year. Day values are presented in YYYY-MM-DD format.
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Attribute name: Deflection	Folder: {{{folder}}}
Description: Enables data to be organized based on the milestones passed before deflection.
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Attribute name: Deflection Message	Folder: {{{folder}}}
Description: Enables data to be organized based on the Deflection Message.
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Attribute name: Department	Folder: {{{folder}}}
Description: Enables data to be organized by the department in which the interaction was handled.
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Attribute name: Department Custom Dim Attribute 1	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Department Custom Dim Attribute 2	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Department Custom Dim Attribute 3	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Department Custom Dim Attribute 4	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Department Custom Dim Attribute 5	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Desired Time Introduced: 100.0.023.0000	Folder: {{{folder}}}
Description: Enables data to be organized based on the callback time requested by the customer.
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Attribute name: Detail 1-16	Folder: {{{folder}}}
Description: These fifteen attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
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Attribute name: Dial Dialog Result	Folder: {{{folder}}}
Description: Enables data to be organized based on the cause of the final dialing result. Values=RIGHT_PERSON, WRONG_PERSON, CANCELED.
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Attribute name: Dial Result Introduced: 100.0.023.0000	Folder: {{{folder}}}
Description: Enables data to be organized based on the dialing result. Possible values are: CREATE_CALL_ERROR BUSY NO_ANSWER ANSWERING_MACHINE ERROR_TONE FAX PERSON CONNECTED FAILED_TO_ESTABLISH_CUSTOMER_ORIGINATED_MEDIA PUSH_DELIVERY_CONFIRMED PUSH_SEND_ERROR PUSH_DELIVERY_NOT_CONFIRMED USERORIGINATED_CONNECTED UNKNOWN
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Attribute name: Dimension 1 - Dimension 5	Folder: {{{folder}}}
Description: These 5 attributes enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
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Attribute name: Dimension 1-10	Folder: {{{folder}}}
Description: These 10 attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
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Attribute name: Dimension 2 Gen - Dimension 5 Gen Introduced: 9.0.013	Folder: {{{folder}}}
Description: These 4 attributes enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
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Attribute name: Dimension 6 - Dimension 10	Folder: {{{folder}}}
Description: These 5 attributes enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
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Attribute name: Dimension 6 Gen - Dimension 10 Gen Introduced: 9.0.013	Folder: {{{folder}}}
Description: These 5 attributes enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
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Attribute name: DNIS	Folder: {{{folder}}}
Description: Enables data to be organized by the Dialed number assigned to an application (DNIS = Dialed Number Identification Service).
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Attribute name: Employee ID	Folder: {{{folder}}}
Description: Enables data to be organized based on the employee identifier of the agent who assigned the task or work item, as reported by the source system.
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Attribute name: End Reason Introduced: 9.0.011	Folder: {{{folder}}}
Description: Enables data to be organized based on the reason why the chat ended.
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Attribute name: End Result	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the Technical Result (Success or Fail).
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Attribute name: End Timestamp	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the calendar date and time when the interaction state ended.
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Attribute name: End TS	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the moment when the agent left a group.
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Attribute name: Ended By Introduced: 9.0.011	Folder: {{{folder}}}
Description: Enables data to be organized based on what party ended the interaction (agent, customer, or timeout).
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Attribute name: ETL Audit Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the technical key that identified the DataMart job.
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Attribute name: Exit Point	Folder: {{{folder}}}
Description: Enables data to be organized based on the exit point of the self-service application.
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Attribute name: Final	Folder: {{{folder}}}
Description: Enables data to be organized based on whether callback was dialed, or scheduled but never dialed. (1 = callback was dialed, 0 = callback was scheduled, but not dialed.)
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Attribute name: Final Dial Result	Folder: {{{folder}}}
Description: Enables data to be organized based on the final dialing result. Values=BUSY, NO_ANSWER, ANSWERING_MACHINE, ERROR_TONE, FAX, PERSON, REDIAL_LIMIT_REACHED.
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Attribute name: Final Disposition	Folder: {{{folder}}}
Description: Enables data to be organized by the high-level status assigned to a call when the caller exited the call flow, such as Transfer or Abandoned. This status is set by the system. The report includes either Final Disposition or User Disposition, or neither, but not both.
Form(s): Final Disposition Type
Forms in this attribute:
Form: Final Disposition Type Table.Column: SDR_CALL_DISPOSITION.DISPOSITION_TYPE Data type: Text	Description: Enables data to be organized by the disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination).
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Attribute name: Final Target	Folder: {{{folder}}}
Description:
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Attribute name: Finish Time	Folder: {{{folder}}}
Description: Enables data to be organized based on the date and time when the job finished.
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Attribute name: First Extracted Event ID	Folder: {{{folder}}}
Description: Enables data to be organized based on the ID of the first event in the range of IDs that were processed.
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Attribute name: Forced Dialed	Folder: {{{folder}}}
Description: Enables data to be organized based on whether the callback queue is being flushed, and dialing (or push notification) is being forced regardless of actual agent availability. (0 = No, 1 = Yes). A value of 1 (yes) might occur at the end of the day, when contact center personnel are trying to close the queue for the day and do not want to leave any callbacks for the next day.
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Attribute name: From	Folder: {{{folder}}}
Description: Enables data to be organized by the source address of the interaction: For voice, the source address is the interaction’s automatic number identification (ANI). For email, the source address is the customer's email address. For chat, the source address is empty.
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Attribute name: GPR Result ID	Folder: {{{folder}}}
Description: Enables the organization of data based on the primary key of the GPM_RESULT table.
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Attribute name: Group Combination Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the related primary key of the RESOURCE_GROUP_COMBINATION attribute. This attribute is reserved for internal computations.
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Attribute name: Group Combination Sess Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the primary key of the RESOURCE_GROUP_COMBINATION attribute. This attribute is reserved for internal use.
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Attribute name: Group Key	Folder: {{{folder}}}
Description: This attribute is reserved for internal computations.
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Attribute name: Group Type	Folder: {{{folder}}}
Description: Enables the organization of data based on the type of group.
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Attribute name: GSW Call Type Introduced: 9.0.013	Folder: {{{folder}}}
Description: This attribute enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
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Attribute name: GUID	Folder: {{{folder}}}
Description: Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique. In the case of T-Server voice interactions, the GUID is the Call UUID. In the case of Multimedia, the GUID is the Interaction ID from Interaction Server.
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Attribute name: Handling Agent Name	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the name of the Agent who assisted the customer in the co-browse session. This attribute show all Agents regardless of Dynamic Access Restriction filters.
Form(s): User Name, Last Name, First Name, Employee ID
Forms in this attribute:
Form: Employee ID Table.Column: RESOURCE_A.EMPLOYEE_ID Data type: Text	Description: Enables data to be organized by the Employee ID of the agent who is associated with the interaction.
Form: First Name Table.Column: RESOURCE_A.AGENT_FIRST_NAME Data type: Text	Description: Enables data to be organized by the first name of the agent who is associated with the interaction.
Form: Last Name Table.Column: RESOURCE_A.AGENT_LAST_NAME Data type: Text	Description: Enables data to be organized by the last name of the agent who is associated with the interaction.
Form: User Name Table.Column: RESOURCE_A.RESOURCE_NAME Data type: Text	Description: Enables data to be organized by the user name of the agent who is associated with the interaction.
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Attribute name: Handling Attempt End	Folder: {{{folder}}}
Description: Enables data to be organized by the moment when the resource's participation in the interaction ended.
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Attribute name: Handling Attempt Start	Folder: {{{folder}}}
Description: Enables data to be organized by the moment when the resource began to participate in the interaction.
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Attribute name: Handling Attempt Target Start	Folder: {{{folder}}}
Description: Enables data to be organized by the moment when the resource receiving the transfer began to participate in the interaction.
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Attribute name: Handling Resource	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the Handling Resource.
Form(s): Handling Resource Type
Forms in this attribute:
Form: Handling Resource Type Table.Column: RESOURCE_TARGET.RESOURCE_TYPE Data type: Text	Description:
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Attribute name: Hour	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by a particular hour within a day. Hour values are presented in YYYY-MM-DD-HH24 format.
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Attribute name: Influence Category	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the customer’s clout that has amassed on social networks at the time that interactions entered or began within the contact center. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
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Attribute name: Intent Introduced: 9.0.016	Folder: {{{folder}}}
Description: Enables data to be organized by the customer intent.
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Attribute name: Interaction Descriptor Key	Folder: {{{folder}}}
Description: The attribute is for internal purposes only.
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Attribute name: Interaction Duration	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the duration of the interaction, which is calculated as the difference between the start and end timestamps of the interaction.
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Attribute name: Interaction End Time	Folder: {{{folder}}}
Description: Enables data to be organized by the calendar date and time when the interaction ended. Identical to Detail > Handling Attempt > End Timestamp.
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Attribute name: Interaction Handling Attempt ID	Folder: {{{folder}}}
Description: Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table.
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Attribute name: Interaction Handling Attempt ID Rcv	Folder: {{{folder}}}
Description: The Attribute is for internal purposes only.
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Attribute name: Interaction ID	Folder: {{{folder}}}
Description: Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table. For voice interactions, the Interaction ID is the call’s connection ID, which is assigned by the telephony server. This ID remains unchanged for as long as the telephony server processes the interaction. For multimedia interactions originating from an Interaction Server, this value is the assigned Interaction ID.
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Attribute name: Interaction ID SSF	Folder: {{{folder}}}
Description: Enables data to be organized by a key for an interaction from the SDR Sesion Fact table.
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Attribute name: Interaction Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the surrogate key that provides a join to Info Mart tables.
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Attribute name: Interaction Resource ID	Folder: {{{folder}}}
Description: Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table.
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Attribute name: Interaction Start Time	Folder: {{{folder}}}
Description: Enables data to be organized by the moment when the interaction began. Identical to Detail > Start Timestamp.
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Attribute name: Interaction Subtype	Folder: {{{folder}}}
Description: This Attribute enables data to be organized by the interaction’s subtype; for example, InboundNew or Outbound Notification.
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Attribute name: Interaction Type	Folder: {{{folder}}}
Description: Enables data to be organized by the interaction’s type—for example, Inbound, Outbound, and Internal.
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Attribute name: IQ1 - IQ4 Introduced: 9.0.013	Folder: {{{folder}}}
Description: These four attributes enable data within the reporting interval to be organized by answers given by customers during post-call surveys.
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Attribute name: Irf Anchor	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the first resource that handled an interaction. (Or the resource in which the interaction was abandoned or stopped, if no resource handled the interaction.)
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Attribute name: IRF Start Date Time Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the a key for a particular date and time from the INTERACTION_RESOURCE_FACT hierarchy. Reserved for internal use.
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Attribute name: Job Type	Folder: {{{folder}}}
Description: Enables data to be organized based on the type of job, which is one of INTRADAY or HISTORICAL.
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Attribute name: Language	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the language used by the application prompt playback. Identified by the LANGUAGE_CODE defined in the application.
Form(s): Language Code
Forms in this attribute:
Form: Language Code Table.Column: SDR_LANGUAGE.LANGUAGE_CODE Data type: Text	Description: The language code as defined in the application.
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Attribute name: Language Name Introduced: 9.0.011	Folder: {{{folder}}}
Description: Enables data to be organized based on the language used in the chat interaction.
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Attribute name: Last	Folder: {{{folder}}}
Description: Enables data to be organized based on the last milestone that callers passed.
Form(s): Last Milestone Path
Forms in this attribute:
Form: Last Milestone Path Table.Column: SDR_MILESTONE.MILESTONE_PATH Data type:	Description: The path that the caller took prior to reaching the last milestone.
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Attribute name: Last Agent Name Introduced: 9.x	Folder: {{{folder}}}
Description: Enables data to be organized by name of the agent who was last assigned the task or work item, as captured by the source system.
Form(s): ID, Last Agent Name
Forms in this attribute:
Form: ID Table.Column: Data type:	Description: Enables data to be organized by name of the ID of the agent who was last assigned the task or work item, as captured by the source system.
Form: Last Agent Name Table.Column: Data type:	Description: Enables data to be organized by name of the agent who was last assigned the task or work item, as captured by the source system.
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Attribute name: Last Employee ID	Folder: {{{folder}}}
Description: Enables data to be organized by ID of the employee identifier who was last assigned the task or work item, as captured by the source system.
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Attribute name: Last Extracted Event ID	Folder: {{{folder}}}
Description: Enables data to be organized based on the ID of the last event in the range of IDs that were processed.
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Attribute name: Last Intent Introduced: 9.0.016	Folder: {{{folder}}}
Description: Enables data to be organized by the last customer intent that was identified before a session ended.
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Attribute name: Last Interaction Resource	Folder: {{{folder}}}
Description: Enables data to be organized based on the last resource to enter the interaction.
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Attribute name: Last Interval Date Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the last date interval that was processed by the aggregate ETL scripts.
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Attribute name: Last Interval Time Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the last time interval that was processed by the aggregate ETL scripts.
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Attribute name: Last IVR	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the IVR in which the interaction traveled.
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Attribute name: Last Queue	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Transfer > Source Last Queue.
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Attribute name: Last Queue Key	Folder: {{{folder}}}
Description: Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. Excludes virtual queues.
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Attribute name: Last VQueue	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled.
Form(s): Last VQueue Type
Forms in this attribute:
Form: Last VQueue Type Table.Column: RESOURCE_VQ.RESOURCE_SUBTYPE Data type: Text	Description: Enables data within the reporting interval to be organized by the type of virtual queue. Adding this detail to a report has a significant impact on performance.
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Attribute name: Last VQueue Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether the interaction was distributed directly from this virtual queue or through another mediation resource.
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Attribute name: Media Channel	Folder: {{{folder}}}
Description: Enables data to be organized by the type of media channel.
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Attribute name: Media Origin Introduced: 9.0.011	Folder: {{{folder}}}
Description: Enables data to be organized by where the chat session originated—for example, CHAT, Facebook, Twitter, or SMS.
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Attribute name: Media Server Ixn Guid	Folder: {{{folder}}}
Description: Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique. T-Server voice interactions: the GUID is the Call UUID. Multimedia interactions: the GUID is the Interaction ID from Interaction Server.
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Attribute name: Media Type Introduced: 9.0.016	Folder: {{{folder}}}
Description: Enables data to be organized by media type.
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Attribute name: Metric Introduced: 100.0.023.0000	Folder: {{{folder}}}
Description: This attribute is used for internal calculations.
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Attribute name: Milestone	Folder: {{{folder}}}
Description: Enables data to be organized by user-defined milestones and milestone paths. The first column lists the milestones that the caller passed, including the last milestone, and the second column concatenates the milestones passed (so far) by the caller.
Form(s): Milestone Name, Milestone Path
Forms in this attribute:
Form: Milestone Name Table.Column: SDR_MILESTONE_MILESTONE_NAME Data type: Text	Description: Enables data to be organized based on the name of the last milestone passed by the caller.
Form: Milestone Path Table.Column: SDR_MILESTONE_MILESTONE_PATH Data type: Text	Description: Enables data to be organized based on the milestones passed (so far) by the caller.
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Attribute name: Mode Introduced: 9.0.011	Folder: {{{folder}}}
Description: Enables data to be organized by the mode (Regular or Async).
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Attribute name: Mode End Time	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a mode ended.
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Attribute name: Mode Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the surrogate key that is used to join the COBROWSE_MODE dimension to the fact table, to identify modes uses in the Co-browse session.
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Attribute name: Mode Start Time	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a mode started.
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Attribute name: Model	Folder: {{{folder}}}
Description: Enables the organization of data by the name of the model that was used to score the agent for predictive routing.
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Attribute name: Model ID	Folder: {{{folder}}}
Description: Enables the organization of data based on the identifier for the model that was used to calculate agent scores for predictive routing. (MODEL ID - MODEL DESC)
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Attribute name: Model Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the primary key of the GPM_MODEL table.
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Attribute name: Month	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by a particular month within a year. Month values are presented in YYYY-MM format.
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Attribute name: Month Year Ago	Folder: {{{folder}}}
Description: This attribute is used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the first year of the comparison. Month values are presented in YYYYMM format.
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Attribute name: Month Year Next	Folder: {{{folder}}}
Description: This attribute is used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the second year of the comparison. Month values are presented in YYYY-MM format.
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Attribute name: Multi - Agent	Folder: {{{folder}}}
Description: Enables data to be organized by whether more than one agent interacted with the customer (Y or N). If this value is Y (Yes), the responses shown in the report pertain to the last agent who interacted with the customer. However, customer responses in such scenarios might also reflect the customer interaction with other agents who were involved in the call at an earlier time.
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Attribute name: Offer Timing	Folder: {{{folder}}}
Description: Enables data to be organized based on whether the callback arrived during normal hours of operation, or during off-hours. Values={OFF-HOURS, ON-HOURS}: OFF-HOURS: callback (typically scheduled only) was offered during non-operational hours ON-HOURS: callback was offered during operational (business) hours
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Attribute name: Order Connect	Folder: {{{folder}}}
Description: Enables data to be organized based on the order in which the parties connected. Values=CUSTOMER_FIRST, AGENT_FIRST_PREVIEW, AGENT_FIRST_NO_PREVIEW.
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Attribute name: Page End Time	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a page visit ended.
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Attribute name: Page Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the surrogate key that is used to join the COBROWSE_PAGE dimension to the fact table, to identify characteristics of the pages visited in the Co-browse session.
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Attribute name: Page Start Time	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a page visit started.
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Attribute name: Page Title	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the title of the web page shared in the Co-browse session.
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Attribute name: Page Url	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the URL of the web page visited in the Co-browse session.
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Attribute name: Predictor	Folder: {{{folder}}}
Description: Enables the organization of data by the name of the predictor that was used to request scoring for predictive routing.
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Attribute name: Predictor ID	Folder: {{{folder}}}
Description: Enables the organization of data by the identifier for the predictor that was used to request scoring for predictive routing.
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Attribute name: Predictor Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the primary key of the GPM_PREDICTOR table.
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Attribute name: Predictor Switch	Folder: {{{folder}}}
Description: Enables the organization of data based on whether predictive routing is ON or OFF.
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Attribute name: Priority Range	Folder: {{{folder}}}
Description: Enables data to be organized by the type of priority.
Form(s): Priority Range 5, Priority Range 10, Priority Range 50, Priority Range 100, Priority Range 500, Priority Range 1000
Forms in this attribute:
Form: Priority Range 10 Table.Column: priority.priority_range_10_start Data type:	Description: Enables data to be organized by the type of priority.
Form: Priority Range 100 Table.Column: priority.priority_range_100_start Data type:	Description: Enables data to be organized by the type of priority.
Form: Priority Range 1000 Table.Column: priority.priority_range_1000_start Data type:	Description: Enables data to be organized by the type of priority.
Form: Priority Range 5 Table.Column: priority.priority_range_5_start Data type:	Description: Enables data to be organized by the type of priority.
Form: Priority Range 50 Table.Column: priority.priority_range_50_start Data type:	Description: Enables data to be organized by the type of priority.
Form: Priority Range 500 Table.Column: priority.priority_range_500_start Data type:	Description: Enables data to be organized by the type of priority.
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Attribute name: Process	Folder: {{{folder}}}
Description: Enables data to be organized by the type of process or application.
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Attribute name: Process Custom Dim Attribute 2	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Process Custom Dim Attribute 3	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Process Custom Dim Attribute 4	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Process Custom Dim Attribute 5	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Process Custom Dim Attribute1	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Process Name	Folder: {{{folder}}}
Description: Enables data to be organized based on the name of the job that processed the records.
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Attribute name: Product	Folder: {{{folder}}}
Description: Enables data to be organized by the type of product.
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Attribute name: Product Score Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the overall score assigned to the product by customers during post-call surveys.
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Attribute name: Product Subtype	Folder: {{{folder}}}
Description: Enables data to be organized by the subtype of product.
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Attribute name: QA Review Disposition Code Introduced: 9.0.019	Folder: {{{folder}}}
Description: Enables data to be organized by the disposition code type.
Form(s): QA Review Disposition Code
Forms in this attribute:
Form: Table.Column: Data type:	Description:
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Attribute name: Quarter	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by a particular quarter within a year. Quarter values are presented in YYYY-QQ format.
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Attribute name: Queue	Folder: {{{folder}}}
Description: Enables data to be organized based on the name of the virtual queue.
Form(s): Queue Type
Forms in this attribute:
Form: Queue Type Table.Column: Queue Type Data type: RESOURCE_Q.RESOURCE_TYPE	Description: Enables data within the reporting interval to be organized by the type of queue, such as ACDQueue, VirtualQueue, InteractionQueue, or InteractionWorkBin.
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Attribute name: Queue Group	Folder: {{{folder}}}
Description: Enables reporting data within the reporting interval to be organized by the name of the queue group. A queue can belong to more than one queue group.
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Attribute name: Queue Group Combination Key	Folder: {{{folder}}}
Description: Enables data to be organized by the queue-group related primary key of the RESOURCE_GROUP_COMBINATION dimension. This dimension is reserved for internal computations.
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Attribute name: Queue Group Key	Folder: {{{folder}}}
Description: Reserved for internal use.
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Attribute name: Queue Key	Folder: {{{folder}}}
Description: Enables data to be organized based on the primary key for the virtual queue.
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Attribute name: Reason Code	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the reason that the agent selected.
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Attribute name: Reason Key	Folder: {{{folder}}}
Description: For software-related reason codes, this attribute enables data to be organized by the key of the keyvalue pair that is associated with this reason code. For hardware-related reason codes, this attribute is null.
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Attribute name: Reason Timestamp	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the moment when the agent entered a specific state-reason combination.
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Attribute name: Reason Type Code	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the reason code that is associated with the agent’s status.
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Attribute name: Reason Value	Folder: {{{folder}}}
Description: Enables data to be organized based on one of the following: For software-related reason codes, this attribute enables data to be organized by the value of the key-value pair that is associated with this reason code. For hardware-related reason codes, this attribute enables data to be organized by the hardware-related reason.
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Attribute name: Region	Folder: {{{folder}}}
Description: Enables data to be organized by the geographic classification of the call. The value is derived from the Region (such as North America LTAM, North America APAC, or EMEA) defined by the application designer.
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Attribute name: Resource Agent Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the ID of the agent who is associated with the interaction.
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Attribute name: Resource Group	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the groups to which resources belong. A resource can belong to more than one agent group.
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Attribute name: Resource Name	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the name of a contact center handling resource, such as the agent’s user name, IVR port, or IVR application name
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Attribute name: Resource State	Folder: {{{folder}}}
Description: Enables data to be organized by the media-specific or detailed state of the resource — for example, Busy, Ready, NotReady, and AfterCallWork.
Form(s): State Type
Forms in this attribute:
Form: State Type Table.Column: RESOURCE_STATE.STATE_TYPE Data type: Text	Description: Enables data to be organized by the media-neutral state of the resource — for example, Ready, WorkingReady, and WorkingNotReady.
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Attribute name: Resource State Reason Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the key of the keyvalue pair that is associated with this resource state.
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Attribute name: Result Introduced: 9.0.013	Folder: {{{folder}}}
Description: Enables the organization of data by whether the predictive routing request was processed successfully. The value is either error or OK.
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Attribute name: Result Code	Folder: {{{folder}}}
Description: Enables data to be organized by the type of result code.
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Attribute name: Root ID	Folder: {{{folder}}}
Description: Enables data to be organized by the ID of the original interaction given multi-threaded interaction scenarios. This field is currently used only to link an email customer-reply interaction to the original email interaction in the thread. This field is null for all other interaction types, and its value might not be unique.
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Attribute name: Routing Target	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the agent group, place group, or skill expression that served as the target of the routing strategy.
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Attribute name: Routing Target Selected	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the DN group that is the target of the routing strategy.
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Attribute name: Routing Target Type	Folder: {{{folder}}}
Description: Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, and Queue.
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Attribute name: Schema Name	Folder: {{{folder}}}
Description: The name of the Schema.
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Attribute name: Schema Version	Folder: {{{folder}}}
Description: The version number of the Schema.
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Attribute name: Screen Actionability Category	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the degree to which interactions require agent attention. The value of actionability attributes is obtained through attached data that is provided by the Social Messaging Server, a component of Genesys eServices. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
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Attribute name: Screen Sentiment Category	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the attitude that customers expressed about their experience regarding interaction handling. The value of sentiment attributes is obtained through attached data that is provided by the Social Messaging Server, a component of Genesys eServices. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
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Attribute name: Service Date Time Key	Folder: {{{folder}}}
Description: Enables data to be organized by a key for a particular date and time from the relevant table.
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Attribute name: Service ID	Folder: {{{folder}}}
Description: Enables data to be organized based on the original SCXML/GMS session ID.
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Attribute name: Service Subtype	Folder: {{{folder}}}
Description: Enables data to be organized by the detailed type of service that the customer requested. Displays as Source Service Subtype in some reports.
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Attribute name: Service Type	Folder: {{{folder}}}
Description: Enables data to be organized by the type of service that was assigned to the interaction. Displays as Source Service Type in some reports.
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Attribute name: Session Detail	Folder: {{{folder}}}
Description: Enables data to be organized by details associated with the session.
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Attribute name: Session ID SSuF	Folder: {{{folder}}}
Description: Enables data to be organized by a key for a particular session from the SDR Survey Fact table
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Attribute name: Session Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the agent’s active session for a particular media type. In some reports, you can click the value in the Session Key column to view the Agent Login-Logout Details Report.
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Attribute name: Skill Combination Requested	Folder: {{{folder}}}
Description: Enables the organization of data based on the Skill Combination requested by the interaction.
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Attribute name: Solution	Folder: {{{folder}}}
Description: Enables data to be organized by solution.
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Attribute name: Source	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent.
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Attribute name: Source Business Result	Folder: {{{folder}}}
Description: Enables data to be organized based on the configured business result. Identical to Business Attribute > Business Result.
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Attribute name: Source Customer Segment	Folder: {{{folder}}}
Description: Enables data to be organized based on the configured customer segment. Identical to Business Attribute > Customer Segment.
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Attribute name: Source Last Queue	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Last Queue.
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Attribute name: Source Last VQueue Introduced: 9.0.015.00	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled.
Form(s): Source Last VQueue Type
Forms in this attribute:
Form: Table.Column: Data type:	Description:
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Attribute name: Source Name	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent.
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Attribute name: Source Process	Folder: {{{folder}}}
Description: Enables data to be organized by the type of source process.
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Attribute name: Source Process Subtype	Folder: {{{folder}}}
Description: Enables data to be organized by the subtype of source process.
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Attribute name: Source Resource Key	Folder: {{{folder}}}
Description: Enables data to be organized by the surrogate key.
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Attribute name: Source Service Subtype	Folder: {{{folder}}}
Description: Enables data to be organized by the detailed type of service that the customer requested. Identical to Business Attribute > Service Subtype.
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Attribute name: Source Service Type	Folder: {{{folder}}}
Description: Enables data to be organized by the type of service that was assigned to the interaction. Identical to Business Attribute > Service Type.
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Attribute name: Source Technical Result	Folder: {{{folder}}}
Description: Enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, and Transferred. Identical to Detail > Handling Attempt > Technical Result.
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Attribute name: Source Technical Result Reason	Folder: {{{folder}}}
Description: Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. Identical to Detail > Handling Attempt > Technical Result Reason.
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Attribute name: Source Technical Result Resource Role	Folder: {{{folder}}}
Description: Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. Identical to Handling Attempt > Technical Result Role.
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Attribute name: Source Technical Result Role Reason	Folder: {{{folder}}}
Description: Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. Identical to Handling Attempt > Technical Result Role Reason.
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Attribute name: Source Tenant	Folder: {{{folder}}}
Description: Enables data to be organized by the type of source tenant.
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Attribute name: Source Type	Folder: {{{folder}}}
Description: Enables data to be organized by the resource’s type—for example, Agent, Queue, and IVRPort.
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Attribute name: SQ1 - SQ2 Introduced: 9.0.013	Folder: {{{folder}}}
Description: These two attributes enable data within the reporting interval to be organized by answers given by customers during post-call surveys.
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Attribute name: Start Date Time Key	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized based on the 15-minute interval in which the Co-browse session began.
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Attribute name: Start Date Time Key IF	Folder: {{{folder}}}
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (INTERACTION_FACT)
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Attribute name: Start Date Time Key IRF	Folder: {{{folder}}}
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (INTERACTION_RESOURCE_FACT)
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Attribute name: Start Date Time Key Rcv	Folder: {{{folder}}}
Description: The Attribute is for internal purposes only.
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Attribute name: Start Date Time Key SSF	Folder: {{{folder}}}
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (SDR_SESSION_FACT)
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Attribute name: Start Date Time Key SSuF	Folder: {{{folder}}}
Description: Reserved for internal use to employ a key for a particular date and time from the relevant hierarchies. (SDR_SURVEY_FACT)
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Attribute name: Start Time	Folder: {{{folder}}}
Description: Enables data to be organized based on the date and time at which the job started.
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Attribute name: Start Timestamp	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the calendar date and time when the interaction state began.
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Attribute name: State	Folder: {{{folder}}}
Description: Where a record provides interaction-related data, this attribute enables data to be organized by one of the following: The interaction’s state. The interaction’s state and role. The interaction’s state, role, and descriptor.
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Attribute name: State Name	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by the state, such as UNKNOWN, NOTREADY, READY, BUSY, or INBOUND. Status values depend on the Genesys application (for example, Interaction Concentrator) that provides source data to Genesys Info Mart. For state values, refer to the description of this Info Mart table column in the Genesys Info Mart Physical Data Model documentation for your RDBMS (available from Genesys Info Mart documentation).
Form(s): State Type Code
Forms in this attribute:
Form: State Type Code Table.Column: RESOURCE_STATE.STATE_TYPE_CODE Data type: Text	Description: Enables data within the reporting interval to be organized by the status code associated with the agent’s state. State type codes values depend on the Genesys application (such as Interaction Concentrator) that provides source data to Genesys Info Mart.
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Attribute name: Status	Folder: {{{folder}}}
Description: Enables the organization of data by whether an interaction was processed by GPR under an Agent- Surplus or Interaction Surplus scenario, when running in A/B Testing interleaved mode. Also known as A/B Test Status.
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Attribute name: Stop Action	Folder: {{{folder}}}
Description: This attribute has different meaning for voice and multimedia interactions: For voice, this attribute enables data to be organized by whether the initiating party released the call. 0–Indicates that the initiating party did not release the call. 1–Indicates that the initiating party did release the call. null–Indicates that such information is not available. For multimedia, this attribute enables data to be organized by whether the interaction was released by the last interaction resource fact (IRF) that is associated with the interaction: 0–Indicates that the interaction was stopped at the associated IRF resource by some entity that was not a party to the interaction, such as by Interaction Server or a media server. 1–Indicates that the interaction was stopped by the associated IRF resource. null–Indicates that the interaction was not stopped at the associated IRF resource.
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Attribute name: Strategy Name	Folder: {{{folder}}}
Description: Enables data to be organized by the name and other aspects of the routing strategy.
Form(s): Strategy Type
Forms in this attribute:
Form: Strategy Type Table.Column: STRATEGY.STRATEGY_TYPE Data type:	Description: Enables data to be organized by the type of strategy—for example, RoutingStrategy or IVRApplication.
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Attribute name: Strike Out	Folder: {{{folder}}}
Description: Enables data to be organized by whether the maximum number of retries for No Input or No Match was reached.
Form(s): Strike Out Milestone Path, Strike Out Milestone
Forms in this attribute:
Form: Strike Out Milestone Table.Column: SDR_MILESTONE.MILESTONE Data type: Text	Description: Enables data to be organized based on the name of the last milestone passed by the caller prior to strikeout.
Form: Strike Out Milestone Path Table.Column: SDR_MILESTONE.MILESTONE_PATH Data type: Text	Description: Enables data to be organized based the paths taken by callers as they move through the application flows prior to strikeout.
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Attribute name: Subhour	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by 15- or 30-minute time periods. The periods start either at the beginning of an hour, 15, or 30 minutes into the hour.
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Attribute name: Subversion	Folder: {{{folder}}}
Description: Enables data to be organized by the version number of the CX Insights schema.
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Attribute name: Survey Answer	Folder: {{{folder}}}
Description: Enables data to be organized by survey answer.
Form(s): Survey Answer (Int), Survey Answer (Str)
Forms in this attribute:
Form: Survey Answer (Int) Table.Column: SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT Data type: Text	Description: Enables data to be organized based on the integer answers given for custom survey questions.
Form: Survey Answer (Str) Table.Column: SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR Data type: Text	Description: Enables data to be organized based on the string answers given for custom survey questions.
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Attribute name: Survey Question	Folder: {{{folder}}}
Description: Enables data to be organized by survey question.
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Attribute name: Target Business Result	Folder: {{{folder}}}
Description: Enables data to be organized by the configured business result.
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Attribute name: Target Customer Segment	Folder: {{{folder}}}
Description: Enables data to be organized by the configured customer segment.
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Attribute name: Target Interaction Descriptor Key	Folder: {{{folder}}}
Description: Enables data to be organized by the surrogate key that is used to join this aggregate table to the INTERACTION_DESCRIPTOR table to identify the business attributes that have been assigned to the interaction.
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Attribute name: Target Last Queue	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues.
Form(s): Target Last Queue Type
Forms in this attribute:
Form: Target Last Queue Type Table.Column: RESOURCE_RCV_Q.RESOURCE_SUBTYPE Data type: Text	Description: Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin.
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Attribute name: Target Last Queue Key	Folder: {{{folder}}}
Description: Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queue
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Attribute name: Target Last VQueue	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues.
Form(s): Target Last VQueue Type
Forms in this attribute:
Form: Target Last VQueue Type Table.Column: RESOURCE_RCV_VQ.RESOURCE_SUBTYPE Data type: Text	Description: Enables data to be organized by the type of the last queue in which the initiated transfer or conference traveled before it was handled, such as ACDQueue, InteractionQueue, or InteractionWorkBin.
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Attribute name: Target Last VQueue Key	Folder: {{{folder}}}
Description: Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues.
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Attribute name: Target Name	Folder: {{{folder}}}
Description: Enables data to be organized by the name of the agent, queue, or self-service IVR port that processed the interaction.
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Attribute name: Target Queue	Folder: {{{folder}}}
Description: This attribute is for internal use only.
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Attribute name: Target Resource Key	Folder: {{{folder}}}
Description: Enables data to be organized by the primary key of the RESOURCE_TARGET table.
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Attribute name: Target Service Subtype	Folder: {{{folder}}}
Description: Enables data to be organized by the detailed type of service that the customer requested.
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Attribute name: Target Service Type	Folder: {{{folder}}}
Description: Enables data to be organized by the type of service that was assigned to the interaction.
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Attribute name: Target Technical Descriptor Key	Folder: {{{folder}}}
Description: Enables data to be organized by the surrogate key that is used to join to the TECHNICAL_DESCRIPTOR table.
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Attribute name: Target Technical Result	Folder: {{{folder}}}
Description: enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, or Transferred.
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Attribute name: Target Technical Result Reason	Folder: {{{folder}}}
Description: Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer.
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Attribute name: Target Technical Result Resource Role	Folder: {{{folder}}}
Description: Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo.
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Attribute name: Target Technical Result Role Reason	Folder: {{{folder}}}
Description: Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout.
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Attribute name: Target Type	Folder: {{{folder}}}
Description: Enables data to be organized by the resource type—for example, Agent, Queue, or IVRPort.
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Attribute name: Technical Descriptor Key	Folder: {{{folder}}}
Description: Reserved for internal use. Enables data to be organized base don the primary key of the TECHNICAL_DESCRIPTOR table.
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Attribute name: Technical Result	Folder: {{{folder}}}
Description: Enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, and Transferred. Identical to Detail > Transfer Source Technical Result.
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Attribute name: Technical Result Reason	Folder: {{{folder}}}
Description: Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. Identical to Detail > Transfer > Source Technical Result Reason.
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Attribute name: Technical Result Resource Role	Folder: {{{folder}}}
Description: Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. Identical to Transfer > Source Technical Result Role.
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Attribute name: Technical Result Role Reason	Folder: {{{folder}}}
Description: Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. Identical to Transfer > Source Technical Result Role Reason.
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Attribute name: Tenant	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by tenant. For multi-tenant environments, the GCXI Project connection points to only one Info Mart tenant schema. New connections are required for access to other tenant schemas.
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Attribute name: Tenant Custom Dim Attribute 1	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Tenant Custom Dim Attribute 2	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Tenant Custom Dim Attribute 3	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Tenant Custom Dim Attribute 4	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Tenant Custom Dim Attribute 5	Folder: {{{folder}}}
Description: Enables data to be organized by the type of custom dimension.
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Attribute name: Time Range Key	Folder: {{{folder}}}
Description: Enables the identification of time-range boundaries by tenant. These boundaries define the upper and lower limits for the service-time intervals that are used by the Speed of Accept and Abandon Delay reports.
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Attribute name: To	Folder: {{{folder}}}
Description: Enables data to be organized by the target address of the interaction: For voice, the target address is the interaction’s dialed number identification service (DNIS). For email, the target address is a contact center email address. For chat, the target address is empty.
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Attribute name: UD Custom Key	Folder: {{{folder}}}
Description: Enables data to be organized by the primary key of user -ata tables.
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Attribute name: UD Interaction Resource ID	Folder: {{{folder}}}
Description: Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT_GI2 table.
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Attribute name: User Disposition	Folder: {{{folder}}}
Description: Enables data to be organized based on the high-level status of the call when the caller exited the call flow, such as Transfer or Abandoned.
Form(s): User Disposition Type
Forms in this attribute:
Form: User Disposition Type Table.Column: SDR_CALL_DISPOSITION.DISPOSITION_TYPE Data type: Text	Description: The disposition, or status, assigned to a call when the caller exited the call flow, such as System Error, Application Timeout, Terminated (and reason for termination), Abandoned (and context of abandonment), or Routed (and routing destination).
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Attribute name: Version	Folder: {{{folder}}}
Description: Enables data to be organized by the version number of the CX Insights schema.
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Attribute name: Week	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by a particular week within a year. Week values are presented in YYYY-WE format.
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Attribute name: Workbin Owner	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by Workbin Owner.
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Attribute name: Workbin Type	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by Workbin Type.
Form(s): Workbin Name
Forms in this attribute:
Form: Workbin Name Table.Column: WORKBIN.WORKBIN_RESOURCE_NAME Data type: Character	Description: Enables data within the reporting interval to be organized by Workbin Name.
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Attribute name: Year	Folder: {{{folder}}}
Description: Enables data within the reporting interval to be organized by year, in four-digit format (YYYY).
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