Drilldown: Test Capabilities
Test Capabilities > TIME EAP GEC AZURE:
None
& CAPABILITY AZURE :
Predictive Engagement or
Resource Management (WE02) or
None
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None (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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