Drilldown: Test Capabilities
Test Capabilities > TIME EAP GEC AZURE:
NA
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
Social Engagement will be available when the rest of the suite is GA or
None
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