Drilldown: Test Capabilities
Test Capabilities > TIME EAP GEC AZURE:
1Q21
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Included in the base seat or
Integration with 3rd party recording solutions or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
& CAPABILITY AZURE:
Recording Connector – Assisted Service
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