Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
4. CONSOLIDATED or
Other
& NOTES :
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Other
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Agent Scripting (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Context Routing (1) ·
Designer Flowchart UI (1) ·
Email (1) ·
Email Classic (1) ·
Employee Performance (WE03) (1) ·
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Inbound MMS support (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
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Quality Management (1) ·
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Speech Analytics (GIA) (1) ·
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=_NA (1) ·
Agent Scripting (1) ·
Context Routing (1) ·
Messaging (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Social Engagement (1) ·
_Designer (1) ·
_Enterprise IVR (1) ·
_GWS API (1) ·
_Inbound SMS, MMS (1) ·
_NA (1) ·
_Platform, Portal -- available ONE login (1)
None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer Flowchart UI (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound MMS support (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Screen Capture (1) ·
Social Engagement (Twitter, FB) (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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