Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
3. PLANNED or
Other
& CAPABILITY AZURE :
Messaging or
Quality Assurance and Compliance (WE01) or
Social Engagement
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Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
Social Engagement will be available when the rest of the suite is GA (1)
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