Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
3. PLANNED or
4. CONSOLIDATED
& NOTES :
Integration with 3rd party recording solutions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Other or
None
Use the filters below to narrow your results.
Agent Scripting (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Custom/External Pre-Validation (1) ·
Designer Flowchart UI (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
IVR PaaS (1) ·
IVR Recording (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Chat (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Predictive Routing (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Rich Media for Chatbots & Messaging (1) ·
Social Engagement (1) ·
WebRTC Media Service* (1)
None (1) ·
Agent Scripting (1) ·
IVR PaaS (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Predictive Routing (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Social Engagement (1) ·
_Callback (1) ·
_Chatbot, _Messaging (1) ·
_ChatBot, _VoiceBot (1) ·
_Default config (1) ·
_Designer (1) ·
_Enterprise IVR (1) ·
_GWS API (1) ·
_Inbound SMS, MMS (1) ·
_Outbound TBD (1) ·
_Outbound Voice / agent assisted service (1) ·
_Platform, Portal -- available ONE login (1) ·
_TBD (1) ·
_WWE (1) ·
_WWE, _SIP Phone (1)
None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Custom/External Pre-Validation (1) ·
Designer Flowchart UI (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
IVR PaaS (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Rich Media for Chatbots & Messaging (1) ·
Social Engagement (Twitter, FB) (1) ·
WebRTC Media Service* (1)
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