Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
3. PLANNED or
4. CONSOLIDATED
& NOTES :
Included into Designer as a feature or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
Other
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Agent Scripting (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer Flowchart UI (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound MMS support (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Social Engagement (1)
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