Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
2. PM-CONTROLLED or
Vadim D or
_BD
& NOTES :
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
None
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External LDAP Authentication (1) ·
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_Advanced Chat (1)
None (1) ·
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_TBD (1)
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