Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
2. PM-CONTROLLED or
4. CONSOLIDATED
& STATUS GEC AWS :
0. NA or
2. PM-CONTROLLED or
3. PLANNED
Use the filters below to narrow your results.
Agent Assist (1) ·
Chatbots (1) ·
Designer Flowchart UI (1) ·
Dialog Engine NLU (1) ·
Email (1) ·
Employee Performance (WE03) (1) ·
External Task Routing (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Intelligent Workload Distribution (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Predictive Engagement (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Resource Management (WE02) (1) ·
Rich Media for Chatbots & Messaging (1) ·
Voicebots (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
None (1) ·
- verify Portico support in specific geo-regions (1) ·
incl, SOW-145 (1) ·
Included into Designer as a feature (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_Callback (1) ·
_Chatbot, _Messaging (1) ·
_ChatBot, _VoiceBot (1) ·
_Default config (1) ·
_Designer (1) ·
_GWS API (1) ·
_Inbound SMS, MMS (1) ·
_TBD (1) ·
_WWE (1) ·
_WWE, _SIP Phone (1)
None (1) ·
Designer Flowchart UI (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
In-browser WebRTC Support (1) ·
Inbound MMS support (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Rich Media for Chatbots & Messaging (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
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