Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
2. PM-CONTROLLED or
4. CONSOLIDATED
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Included in the base seat or
Integration with 3rd party recording solutions or
Other
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Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer Flowchart UI (1) ·
Email (1) ·
Employee Performance (WE03) (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound MMS support (1) ·
Mobile Chat (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Resource Management (WE02) (1)
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