Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
1. STANDARD or
2. PM-CONTROLLED
& TIME EAP GEC AZURE:
None
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
None
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Advanced Chat (1) ·
Agent Assist (1) ·
Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
GCXI historical reporting (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
Intelligent Workload Distribution (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Pulse real-time reporting (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
Workspace (1) ·
Workspace Toolkit (1)
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