Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
3. PLANNED or
None
& TIME EAP GEC AZURE :
1Q21 or
None
Use the filters below to narrow your results.
None (1) ·
Agent Scripting (1) ·
Designer Visual IVR (1) ·
Device Management (1) ·
Email Classic (1) ·
Interaction Recording (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
None (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Available to current Reactive Chat customers only (1) ·
Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) ·
Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) ·
Genesys Universal Scripting – PS Asset (1) ·
Integration with 3rd party recording solutions (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1)
None (1) ·
Designer Visual IVR (1) ·
Device Management (1) ·
Interaction Recording (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
Showing below up to 1 result in range #1 to #1.
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