Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& STATUS GEC AZURE :
0. NA or
3. PLANNED or
None
& STATUS GEC AWS:
2. PM-Controlled
Use the filters below to narrow your results.
None (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Available to current Reactive Chat customers only (1) ·
Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) ·
Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) ·
Genesys Universal Scripting – PS Asset (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Social Engagement will be available when the rest of the suite is GA (1)
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