Drilldown: Test Capabilities
Use the filters below to narrow your results.
NAME:
None (1) ·
- verify Portico support in specific geo-regions (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Available to current Reactive Chat customers only (1) ·
Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) ·
Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) ·
Genesys Universal Scripting – PS Asset (1) ·
incl, SOW-145 (1) ·
Included into Designer as a feature (1) ·
Integration with 3rd party recording solutions (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn (1) ·
Nuance ASR (1) ·
Nuance TTS (1) ·
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Social Engagement will be available when the rest of the suite is GA (1)
None (1) ·
=_NA (1) ·
Agent Scripting (1) ·
IVR PaaS (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Predictive Routing (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Social Engagement (1) ·
_Callback (1) ·
_Chatbot, _Messaging (1) ·
_ChatBot, _VoiceBot (1) ·
_Default config (1) ·
_Designer (1) ·
_Enterprise IVR (1) ·
_GWS API (1) ·
_Inbound SMS, MMS (1) ·
_IVR_PaaS (1) ·
_NA (1) ·
_Outbound TBD (1) ·
_Outbound Voice / agent assisted service (1) ·
_Platform, Portal -- available ONE login (1) ·
_TBD (1) ·
_WWE (1) ·
_WWE, _SIP Phone (1)
CAPABILITY AWS:
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