Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
3. PLANNED
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Nuance ASR or
Social Engagement will be available when the rest of the suite is GA or
Other
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Agent Scripting (1) ·
Email Classic (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Messaging (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Screen Capture (1) ·
Social Engagement (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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