Drilldown: Test Capabilities
Test Capabilities > STATUS GEC AZURE :
0. NA or
3. PLANNED
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Other
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Agent Scripting (1) ·
Email Classic (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Messaging (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Screen Capture (1) ·
Social Engagement (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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